Employed by Cognizant, supporting Waymo.Working in the same position with same client as previous role.• Established and maintained a robust & automated team tracking system which ensured timely completion of requests. This reduced manual repetitive manual tasks by at least 45% and automatically flagged incomplete or anomalous cases• Assembled an easy-to-read tracking sheet with visuals to communicate the status of training efforts to high-level stakeholders and also providing deeper, more technical data as needed• Compiled weekly reports on project status, which translated data-backed findings into possible process improvements and practical initiatives• Conducted deep root cause analysis of software issues in both logged and simulated events, escalated to senior engineers as necessary• Completed various requests from engineers to analyze data sets, improve future software versions and achieve software release goals•Engaged in knowledge-sharing with team, providing guidance to support collective growth•Cross-trained in 9 different workflows (5 new) and assisted 3 different teams as needed•Created 4 in-depth training presentations for newly onboarded engineers using research and knowledge gained from triage experience, also created countless documents thoroughly and clearly detailing technical processes and workflows within Waymo• Lead critical training sessions for new global teams, showcasing expertise in process knowledge and ensuring a smooth transition into the workflow• Reviewed and verified work completed by junior engineers for accuracy and compliance

Employed by ICONMA, supporting Waymo• Completed thorough training over 2+ months to become L2 certified engineer despite no previous experience•Cross-trained in 4 different workflows and regularly assisted 3 different teams as needed• Deep RCA of software issues across thousands of events, and determined necessary engineer escalation• Simulation trace interpretation and triage• Utilized internal tools to triage GUI• Used and became familiar with event/task tracking systems• Collected qualitative data and compiled into quantitative results

• PCR, micropipetting, genotypic assays, DNA purification• Performed experiments using techniques in cell biology, molecular biology, and genetics; interpreted results of experiments, and planned additional experiments based on prior results• Maintained an organized lab notebook documenting experimental techniques and results• Found and evaluated primary and secondary literature related to the project• Communicated experimental results to the broader scientific community

• Paperwork and administrative tasks, managed resident lockouts, incoming packages, apartment key handling, personal information record management • Adhered to the regulations regarding confidentiality and reporting as a mandatory reporter

• Developed relationships with regulars, used in-depth product knowledge to drive sales• Register and cash handling experience, nightly counts, made nightly deposits • Promoted to and worked as a store manager for 4 months, responsible for daily operations, problem solving, opening/closing procedures independently• Ensured accurate inventory management, prepared merchandise for shipments and timely dispatch