Oversaw daily routine functions of several travel agencies. Succeeded in ensuring staff met sales targets, whilst promoting wide range of travel products through utilisation of excellent marketing expertise. Fostered positive relationships with customers, airlines, hotels, government ministries, and media outlets in different languages across the globe. Played an integral role in business’s overall success; company being voted for best holiday services in North Africa 2021 along with other accolades nominated by trade partners. • Worked with travel related companies on freelance basis; took percentage of equity depending upon increased profit. • Demonstrated excellent entrepreneurial expertise and established a company, whilst investing in travel and tourism sectors. • Led control over all key aspects of budgets and strategic reports. • Succeeded in improving customer loyalty and confidence. • Maximised average annual revenue during all key operations by 23% and average trading profit by £62.520. • Leveraged strong organisational skills and steered recruitment and coaching of staff members. • Drove major growth in customer’s average revenue by 7%.

Delivered optimal customer service in English and German languages; obtaining orders and addressing queries in an efficient manner. Utilised strong knowledge of margins/profitability and secured potential business opportunities and government tenders by creating effective quotations. Supervised, developed and cultivated positive relationships with field sales team through utilisation of strong oral and written communication skills. • Recognised new tender opportunities and completed from inception to completion, valuing over £200K, whilst securing share of equity

Facilitated initiation of optimum support services for people in care homes by facilitating appointments for business development manager. Developed and executed an advanced database of all nation-wide local authorities and NHS PCT’s. Established and designed effective marketing content and brochures with key emphasis on promoting business development in compliance with modern-day market trends. • Conducted comprehensive research and development acquired lucrative procurement opportunities in conjunction with local authorities aimed at tender invitations.

Led development and management of the portfolio in an efficient and timely manner. Accelerated up- and cross-sell by formulating and promoting special offers. Performed telemarketing on personalised initiative, whilst seeking new streams of revenue and sales vigorously. Guided wide range of customers on services, products and unique selling points (USPs) to maximise sales

Maximised customer satisfaction by managing the portfolio and key accounts. Improved efficiency by implementing several process improvement stream lining tasks. Delivered optimal customer services through effective problem resolution, whilst processing orders over the telephone, fax, and e-mail in a diligent and concise manner within service level agreements. Organised product training for team to enhance awareness of features and benefits, leading to increased revenue.

Arranged and sustained customers' accounts, managed various calls, emails, and face-to-face enquiries. Defined and clarified facts, shared data and information by collaborating with office team. Played an integral role in HSBC’s growth by identifying and executing wide range of process-improvement opportunities and strategies. Attracted new customers to buy new products and services by designing and executing marketing presentations.

Rendered excellent performance and gained promotion from customer service representative to Office Manager. Delivered outstanding training, whilst supervising and recruiting new staff. Oversaw advertisement of company services on teletext and co-ordinated with international operators, hotels, and airlines. Led control over day-to-day functions of organisation and call centre.