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Small businesses are struggling to survive while others dominate their industry. Find out why so many are turning to IT for help.

Hello and good day!My name is Ray Eason and I have 25 years of hands-on experience in computer technology and support with an emphasis on business.For over 25 years, I've been helping happy customers with their computer and IT support.I love working with computers, technology, Google products and have extensive experience as a Google G Suite administrator managing user accounts, business email, and Windows integration.Recently I held the position of IT Manager for a public charter school in Delano California. My duties included managing 100 users plus over 1000 students at two different school locations with expert knowledge in help desk technical support, experience training users, and technical writing of knowledge base articles and instructional training videos.I am confident I can help with your current and future IT Support needs!If you have questions, please, do not hesitate to ask.I am here to help.- Ray E.

Manage multiple concurrent duties in a fast-paced environment, including incoming calls, live chats, and email/ticket requests. Assist customers with website and server related inquiries such as software integration, FTP, site building, email, domain names, and server configurations. Utilize server-level access to resolve complex issues with efficiency. Provide the highest level of customer service with the overall objective of delivering customer satisfaction, first contact resolution, and customer retention.SPECIFIC DUTIES• Desktop/Laptop/Tablet/MacOS and iPhone experience providing end user • DNS/DHCP/LAN/WAN/FTP troubleshooting connectivity in a Windows Desktop and Linux Server environment.• Backup & Imaging of server application files and MySQL Databases.• Help desk ticketing and reporting of new incidents and resolution along with procedural technical documentation for troubleshooting and replication purposes.• OS error conditions for troubleshooting Desktop/Laptop/Tablet/MacOS and Windows/Linux servers.• Email Administration for Microsoft Office 356 and Google Workspace deployment and troubleshooting connectivity.

Manage multiple concurrent duties in a fast-paced environment, including incoming calls, live chats, and email/ticket requests. Assist customers with website and server related inquiries such as software integration, FTP, site building, email, domain names, and server configurations. Utilize server-level access to resolve complex issues with efficiency. Provide the highest level of customer service with the overall objective of delivering customer satisfaction, first contact resolution, and customer retention.

Manage multiple concurrent duties in a fast-paced environment, including incoming calls, live chats, and email/ticket requests. Assist customers with website and server related inquiries such as software integration, FTP, site building, email, domain names, and server configurations. Utilize server-level access to resolve complex issues with efficiency. Provide the highest level of customer service with the overall objective of delivering customer satisfaction, first contact resolution, and customer retention.SPECIFIC DUTIES• Responsible for contributing to company efforts to build long term business relationships, increase revenue, and improve retention rates of key product lines while acting as an advocate for high value customers.• Serve on a team committed to providing the highest level of customer service and strong technical expertise to customers.• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking.• Respond quickly and with a sense of urgency to customer inquiries (call, chat, email/ticket), providing empathy when necessary, to provide the highest level of customer service.• Analyze and review customer inquiries to determine the most efficient approach for resolution while using server-level access, acquired knowledge, and critical thinking to resolve complex issues with efficiency.• Provide quality service and support in a variety of areas including, but not limited to: technical support for website and server configurations, software integrations, FTP, site building, email, and domain names.• Research and stay abreast of new technologies pertaining to web hosting technologies and server configuration/administration to service a diverse customer base.• Maintain a balance between company policy and customer benefit in decision making.

Specializing in Information Technology Services, Managed Information Technology, Social Media and Computer Support.

I.T. Management & Computer Systems AdministrationDaily tasks and duties include, but not limited to, overseeing the Wonderful college prep academy computer network and technology systems. As the IT Administrator, I manage and monitor Servers, Network Equipment, and IT Security Systems. Those Security Systems comprise of the school's Network Firewall, Internet Content Filter, and Web Protection. My goal is to provide the best support to the Administration Staff and all faculty staff and members. • Computer Support• Server Administration• Network Monitoring & Security • Google Apps for Education• Windows Server Administration

Experience in field service repair, computer troubleshooting and networking, TCP/IP, POP3, SMTP, DHCP, DNS, Microsoft Windows 98, Windows 2000, Windows XP, Vista, Windows 7, Windows 8 and Linux. Adept in peripheral hardware installation (CD-ROM's, RAM, Hard Drives, Power Supplies, Etc). Customer oriented with professionalism in telephone and remote customer service and support, hands on experience with several different computer networking environments.• Provide Help Desk Support• Assist in Windows Networking Environment • Proficient in Telephone/Remote customer service and support• Virus, Malware Removal• Windows Networking Environments

Responsible for deploying, configuring, and maintaining all live scan computer systems and devices for the Sheriff’s Department in Kern County including substations and police departments. Travel to local and remote sites for analysis and diagnostics of servers and workstations. Worked extensively with staff, faculty, and end-users to address concerns, resolve issues, instruct and training on proper system application usage and operations.• Installation, repair and trouble shooting• Customer Service and Help Desk • On-site and remote technical support• Linux Server Administration

In-charge of daily help desk solutions, network, systems administration maintenance, data protection, security, and technical support for all locations. In-charge of updating and maintaining staff workstations, organization servers, information systems, new hire orientations, trainings, creating staff role-based access, company telephone directory, and documentation. Monthly preparation of data backup and ordering supplies. Maintain employee, management, and vendor relations. Supporting 3 office locations with over 100 users on a monthly basis. Assist with hardware/software purchase solutions and fixed asset management. • Improved time efficiency regarding daily technical support issues • Created Foster Family Agency computer network• Repaired and salvaged Exchange Email server database

Managed, trained, and recruited local/national sales reps and independent contractors. Negotiated with banks and financial institutions with point of sale rates and e-commerce systems for merchants. Implemented and led the development of company websites, Ecommerce support, Internet advertising, and marketing systems.• Project Management• New Agent Orientations• Sales• Merchant Ecommerce• Website Development