Ray Eason Email & Phone Number

Bakersfield, CA, US

Bakersfield, California, United States

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Bakersfield, California, United States

Small businesses are struggling to survive while others dominate their industry. Find out why so many are turning to IT for help.

Bakersfield, California, United States

Hello and good day!My name is Ray Eason and I have 25 years of hands-on experience in computer technology and support with an emphasis on business.For over 25 years, I've been helping happy customers with their computer and IT support.I love working with computers, technology, Google products and have extensive experience as a Google G Suite administrator.

• Manage multiple concurrent duties in a fast-paced environment, including incoming calls, live chats, and email/ticket requests. Assist customers with website and server related inquiries such as software integration.
• Desktop/Laptop/Tablet/MacOS and iPhone experience providing end user
• DNS/DHCP/LAN/WAN/FTP troubleshooting connectivity in a Windows Desktop and Linux Server environment.
• Backup & Imaging of server application files and MySQL Databases.
• Help desk ticketing and reporting of new incidents and resolution along with procedural technical documentation for troubleshooting and replication purposes.
• OS error conditions for troubleshooting Desktop/Laptop/Tablet/MacOS and Windows/Linux servers.

Virginia Beach, Virginia, United States

Manage multiple concurrent duties in a fast-paced environment, including incoming calls, live chats, and email/ticket requests. Assist customers with website and server related inquiries such as software integration, FTP, site building, email, domain names, and server configurations. Utilize server-level access to resolve complex issues with efficiency..

Virginia Beach, Virginia, United States

• Manage multiple concurrent duties in a fast-paced environment, including incoming calls, live chats, and email/ticket requests. Assist customers with website and server related inquiries such as software integration.
• Responsible for contributing to company efforts to build long term business relationships, increase revenue, and improve retention rates of key product lines while acting as an advocate for high value customers.
• Serve on a team committed to providing the highest level of customer service and strong technical expertise to customers.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact.
• Respond quickly and with a sense of urgency to customer inquiries (call, chat, email/ticket), providing empathy when necessary, to provide the highest level of customer service.
• Analyze and review customer inquiries to determine the most efficient approach for resolution while using server-level access, acquired knowledge, and critical thinking to resolve complex issues with efficiency.

Bakersfield, California Area

Specializing in Information Technology Services, Managed Information Technology, Social Media and Computer Support.

Delano, California, United States

• I.T. Management & Computer Systems AdministrationDaily tasks and duties include, but not limited to, overseeing the Wonderful college prep academy computer network and technology systems. As the IT Administrator, I.
• Computer Support
• Server Administration
• Network Monitoring & Security
• Google Apps for Education
• Windows Server Administration

Bakersfield, California, United States

• Experience in field service repair, computer troubleshooting and networking, TCP/IP, POP3, SMTP, DHCP, DNS, Microsoft Windows 98, Windows 2000, Windows XP, Vista, Windows 7, Windows 8 and Linux. Adept in peripheral.
• Provide Help Desk Support
• Assist in Windows Networking Environment
• Proficient in Telephone/Remote customer service and support
• Virus, Malware Removal
• Windows Networking Environments

Bakersfield, California, United States

• Responsible for deploying, configuring, and maintaining all live scan computer systems and devices for the Sheriff’s Department in Kern County including substations and police departments. Travel to local and remote.
• Installation, repair and trouble shooting
• Customer Service and Help Desk
• On-site and remote technical support
• Linux Server Administration

Bakersfield, California, United States

• In-charge of daily help desk solutions, network, systems administration maintenance, data protection, security, and technical support for all locations. In-charge of updating and maintaining staff workstations.
• Improved time efficiency regarding daily technical support issues
• Created Foster Family Agency computer network
• Repaired and salvaged Exchange Email server database

Bakersfield, California, United States

• Managed, trained, and recruited local/national sales reps and independent contractors. Negotiated with banks and financial institutions with point of sale rates and e-commerce systems for merchants. Implemented and led.
• Project Management
• New Agent Orientations
• Sales
• Merchant Ecommerce
• Website Development