Rayed Qaqish Email & Phone Number

Mississauga, Ontario, Canada

• Engaged with stakeholders and business users to understand their solution needs. Identified, developed and implemented technology solutions focused on those needs.
• Led technology projects within the business to support growth and new ways of working.
• Helped increase the usage of existing technology tools.
• Assisted in the day to day support of current and new technology.

• Manage, coach and mentor technical teams that support various modern and legacy tools.
• Define and execute the tools strategy and road map for event management.
• Champion for the organization’s awareness, understanding and adoption of standard tool sets.
• Plan, organize and directs work to the monitoring operations team.

• Responsible to manage and deliver all Colleague Enablement projects concurrently.
• Coordinate efforts with internal & external resources, navigate activities that span functions, organizations and regions.
• Identify, manage and mitigate project risks while aligning results with organizational goals and within budget.

• Managed a team responsible for creating a strategy to support adoption of Microsoft products across the enterprise.
• Developed and maintained a well-coordinated internal relationship with key decision makers and with the wider enterprise organization
• Created and implemented a culture of innovation & continuous improvement/lean thinking within the team.
• Managed projects for ensuring task deadlines for the Microsoft CoE team were met on time and within Budget. Kept all stakeholders updated on progress and milestones.
• Worked directly with Microsoft to review and define Loblaw Companies Limited roadmap.
• Conducted weekly 1 on 1 and team meetings to review processes, updates, identify areas of improvement and assisted team members with their career path.

• Worked with Organization Change Management teams to create a strategy to support adoption of Office 365 across the enterprise.
• Ensured effective adoption and diffusion of technology solutions to provide and increase value to the users and business.
• Engaged in project management and business analyst activities to support small-scale projects.
• Overall ownership of design, development, delivery and management of communications for ongoing adoption strategies.
• Provided input, document requirements and support the design and delivery of training programs.
• Identified and resolved product gaps by working with colleagues globally.

• Developed and executed a migration, harmonization and standardization plan for the NOC (Network Operations Center) functions between Shoppers Drug Mart and Loblaw Companies Limited, and built a one NOC environment for.
• Ensured round the clock availability of all Loblaw Companies Limited Data Centers, Distribution Centers & Infrastructure.
• Oversaw workload and provided staff supervision to ensure that work is done accurately, efficiently and complies with policies, procedures and standards
• Led the daily Incident Review Committee to proactively resolve, trouble shoot and reduce the Mean Time to Recover (MTTR) for critical incidents.
• Leveraged BMC Remedy & xMatters for project, incident, work orders and change management.
• Managed department audit requirements for internal audits, system access audits and Data Center access.

• Ensuree round the clock availability of all computer hardware and software infrastructure.
• Led, provided guidance, motivation and completed annual performance reviews for a high-performing team of 9 full time and 2 contract professionals charged with ensuring the 24/7 uptime of the Shoppers Drug Mart Data.
• Oversaw workload and provided staff supervision to ensure that work is done accurately, efficiently and complies with policies, procedures and standards
• Led the daily Incident Review Committee to proactively resolved, trouble shoot and reduced the Mean Time to Recover (MTTR) for critical incidents.
• Managed new systems installation, upgrades, rack, stack and cabling work for the Data Centers.
• Leveraged BMC Remedy for project, incident, work orders and change management. Built custom reports for incidents and changes for the Computer Operations team.

• Managed Co-Op student hire and on boarding process.
• Management of projects including developing project proposals, project plans, getting approval from senior management, executing and monitoring the delivery of projects, Installs, updates and outages.
• Assisted with yearly budgeting plans and prepare CERF’s (Capital & Lease Expenditure Request Form) for purchases
• Led and provided direction to 7 employees, locally and in remote locations.
• Delivered regular performance evaluations for the team as well as monitored ticketing queue.
• Participated in a 24x7 on-call roster

• Researched, tested and implemented various technologies and solutions
• Participation on 24x7 on-call rotational roster
• Administrstion of Windows 2003, 2008 & Linux Servers network, including File and Print servers.
• Server administration included Active Directory, DNS, DFS, and DHCP and login scripts.
• Domino, Lotus Notes, Citrix, VMware(ESX), EPO, Exchange and Blackberry Server administration, Symantec Backup Exec, WSUS, What’s Up Gold, SharePoint, WDS (RIS) Image Server
• Avaya and Audix phone system administration.

• Hardware and software installations, repair, and upgrade to PC’s, Laptops and servers.
• Local and Remote desktop support
• Cable, hub installation, troubleshooting network problems.
• Software includes but is not limited to Microsoft Office including Visio, Lotus Notes, Outlook, AS400, VBScript, Visual Basic.

• Administered a 3000 user Windows 2000 Server network.
• Server administration included Active Directory, DNS, and DHCP.
• Cable, hub installation, troubleshooting network problems.
• Hardware and software installations, repair, and upgrade to over 7000 school district computers PC’s, MAC and servers.
• Setup workshops and provided instruction on new software to all administrators and staff, such as Norton anti-virus, Lotus Notes, AS400 Client Access, Terminal Services administration.
• Installation and setup of servers with Windows NT, and Windows 2000 server.