Rayel Sample Email & Phone Number

Development and enhancement of a variety of curriculum, training programs, and materials using a variety of learning and delivery methods.Coached, Trained, and Developed staff of approximately 115 Mortgage Loan Officers. Measures results/effectiveness of corporate training initiatives.Worked with teams to improve efficiencies recommending improvements and.

Responsible for LBP Consumer Call Monitoring for Compliance, Risk Review, and Trend Analysis, as well as Training and Educational purposes for Consumer Agents. Coached, Trained, and Developed staff of approximately 15 Consumer Agents. Analyzed Agent performance through the use of various management tools and reports to determine strengths and areas of.

Managed and developed team members to be effective customer service agents and to efficiently provide accurate account information.Resolved high profile escalated Customers service complaints and issues resulting in continued and referred business.Scheduled, Research, and Conduct meetings for low and high level senior managers Monitored and provided timely.

Identified cross-selling and up-selling opportunities that existed to CustomersDescribed and sold counter offers to CustomersProcessed system approvals and completed follow-up calls upon loan completionObtained credit information needed to process applicationsResolved complex Customer inquires and escalated callsTrained new employees on computer systems.