Instrumental in driving strategic expansion and maintaining operational efficiency in learner experience functions, contributing to increased learner satisfaction and retention rates.• Strategically lead and operationalize the College's Learner Experience functions, ensuring effective collaboration across departments.• Oversee cross-functional teams including Learner Strategists, Navigators, Library, Help Desk, and Operations, driving operational efficiency and supporting decision-making.• Directly manage operational aspects, focusing on refining Key Performance Indicators (KPIs), driving strategic expansion, and maintaining operational efficiency.• Prioritize learner satisfaction, retention, and academic success as key performance metrics.• Implement and maintain tracking dashboards, ensuring the accuracy of data reporting for retention, completion, satisfaction, and engagement metrics.• Continuously refine statistical and reporting metrics, enhancing data utility, and ensuring access to relevant information for informed decision-making at all levels of College leadership.• Develop and implement functional working procedures, budgets, policies, and goals, employing a variety of sources for research and analysis to drive continuous improvement.• Utilize the ADDIE (Analyze, Design, Develop, Implement, and Evaluate) model for learner experience KPIs, ensuring a comprehensive approach to continuous improvement.• Align development within the function with organizational strategies to contribute to overall success.

Led comprehensive educational institutions concurrently, driving growth, implementing strategic initiatives, and ensuring operational excellence across multiple functions.• Established and implemented short and long-term organizational goals, objectives, policies, and operating procedures for three career and trade-focused colleges.• Planned, developed, and implemented strategies for resource generation and revenue growth for the colleges.• Identified and analyzed trends, evaluated options, and successfully established new programs in alignment with market demands.• Served as the ranking educational officer for all academic programs, ensuring excellence in educational offerings.• Monitored enrollment, retention, and placement metrics for all programs, implementing data-driven strategies for improvement.• Concurrently held roles as Director of Marketing, Director of Admissions, Campus Director, Director of Distance Learning, and Recruitment Coordinator.• Crafted business plans and strategies, creating compelling value propositions for prospective students and stakeholders.• Refined existing policies to improve operations, integrating new systems and technology to enhance efficiency.• Served as the project manager for the transition from Moodle to Canvas Learning Management System (LMS), ensuring a smooth and successful implementation.• Implemented community outreach strategies, enhancing goodwill and establishing positive relationships with the public.• Acted as the chief spokesperson across public and private sectors, securing support and raising awareness for the colleges.• Coordinated board meetings, liaised with members, and actively participated in critical decision-making processes.

• Foster a cooperative work environment• Supervise and train faculty/staff• Establish and implement cost controls to meet bottom line expectations• Represent the campus at professional meetings and conferences• Monitor and evaluate programmatic and operational effectiveness• Observe instructors to promote professional improvement in the classroom. • Create an environment of Excellence in Customer Service with a focus on Servant Leadership • Serve as the ranking educational officer for all academic programs• Conduct employee evaluations and peer reviews as needed• Monitor student enrollment and retention in all programs• Ensure faculty compliance with attendance, grades, and correct protocol for LOA’

• Provide training and professional development for new and existing faculty• Administer the Adult Education Instructor and Trainer program• Teach 10 courses in the AEIT program in an online environment• Work with faculty to assist them in providing the best education possible for their students• Assess the AEIT program and its effects on student retention• Work with faculty members to improve teaching methods

• Counsel and establish a rapport with individual residents to assess their needs, make referrals, and provide for their academic, social, physical, leadership and multicultural development.• Serve as the hearing officer for discipline issues occurring in assigned apartment villages• Assist in assessment efforts for the Housing department• Recruit, hire, train, and evaluate a staff of 9 Apartment Community Assistants and 10 Desk Assistants and oversee the planning of 14-16 large scale programs each semester• Select and train participants for the Apartment Theme Housing Program• Assess and evaluate the effectiveness of the theme house program• Serve as the primary advisor for the Residence Hall Association • Manage a total budget of over $40,000• Update and improve the Guide to On Campus Living, gave a design overhaul to the 2006-2007 and 2008-2009 edition of the 62 page publication• Manage the building operations of the Student Activity Center and communicate availability and event arrangements with clients

• Coordinated the First Year Residential Experience Program• Coordinated assessment efforts for the First Year Residential Experience Program• Coordinated the Outdoor Leadership Program• Supervised a Graduate Residence Director for Twin South• Coordinated marketing efforts for residence life programming• Updated and maintained the Housing and Dining website• Met with student on a regular basis to discuss choosing a major, career options, academic schedules, and college involvement

• Managed the operations of an all-women's residence hall housing 350 women• Co-implemented a residence life based women’s leadership training program in conjunction with the women’s center• Developed a living learning community program for special interests as well as at-risk students in coordination with the TRIO program• Coached and choreographed the TAMUK Golden Stars Dance Team