Director of Delivery for Neudesic's West Region.Responsible for driving the successful execution of the region’s practice expansion strategy, cultivating and expanding client relationships post-transition from the field sales team. I establish trust and partnership with clients to identify and capture new business and technical opportunities. Proficient in understanding client needs, Microsoft solutions, documenting expectations, mitigating risks, and implementing remediation plans to ensure successful project delivery.

Led agile teams in delivering custom mobile and web applications, AI/ML solutions, and IT strategy engagements across diverse industries. Managed client expectations, ensured quality deliverables, and provided strategic guidance to teams of 3-10 members with project budgets ranging from $80K to $1.5M.Oversaw the development and delivery of high-quality proposals and RFP responses, managing the full proposal lifecycle from opportunity identification to submission, ensuring alignment with client requirements and industry best practices.

Managed CRM product solutions (Blueshift, mParticle, Branch) for a major digital streaming service, delivering marketing strategies, campaign execution, and MarTech roadmap enhancements across the US and EMEA regions. Partnered with Platform Product Owners, Technology, and Marketing teams to capture requirements and plan global roadmap improvements, boosting customer engagement and viewership across OTT and mobile platforms.Resolved MarTech technology gaps, improving customer satisfaction by 17% and reducing churn by 12%. Collaborated with sales, solution architects, and delivery teams to craft value propositions for prospective clients, driving sales pipeline and new business opportunities.Provided coaching and mentorship to junior consultants, fostering a collaborative and growth-focused consulting work environment.

Senior Product Manager, StandOut by ADPLed the product roadmap and feature enhancements for the Employee Engagement SaaS platform, focusing on two key modules: Engagement Survey and Platform Data Analytics & Reporting. Managed an agile pod of designers, developers, and testers to deliver features in 8-week release cycles.Collaborated with cross-functional teams, including Sales, Marketing, Coaching & Leadership, and Data Science, to gather input and drive buy-in for feature development and platform improvements.

Product Solution Owner – Internet Marketing: Led a 9+ member DevOps team through product discovery, MVP definition, and beta release for a custom CRM & Marketing Automation web app built on AWS. Delivered the solution in 3 months.Product Management – Health & Fitness: Executed agile delivery strategy and managed product backlog for a CMS-based mobile site upgrade, enhancing coach-client management, revenue tracking, and sales insight for a multi-level marketing fitness company.Process Improvement – Real Estate CRM: Captured and mapped business process flows for current and future CRM tool usage, streamlining operations across Marketing, Administration, and Field Ops, consolidating redundant applications.Strategy & Operations – Media & Entertainment: Mapped the value chain for a specialized Customer Service group, identifying process gaps and implementing governance to standardize documentation and workflows across core functions.Product Manager – Automotive: Managed the accessory launch of 40+ vehicle products for a major automotive client, overseeing timelines and aligning engineering, purchasing, and vendor teams to ensure on-time delivery.Program Management – Pharmaceuticals: Managed agile delivery across 20+ teams for the replacement of an enterprise pharmacy information system, ensuring milestone achievement and coordinating across stakeholders.

Business Intelligence Strategy: Developed a 2-year BI roadmap for a $1B life sciences company, conducting 80+ stakeholder interviews across sales, logistics, and finance to deliver comprehensive business and technology gap analysis.Health Plan Enterprise Programs: Led cross-functional teams to identify system remediation areas and define end-to-end testing strategies in preparation for an industry-wide healthcare regulation, ensuring provider compliance.Mortgage Servicing Compliance: Defined business rules for a multi-phase mortgage compliance assessment at a national bank, optimizing fee collection processes and recovering $70M in back fees in accordance with government regulations.Pharmacy Technology System Replacement: Managed an enterprise project work plan (15 teams, 40+ resources) for a $400M legacy pharmacy system replacement for one of California’s largest healthcare providers, ensuring timely execution across a 4-year timeline.Enterprise-wide Healthcare Standards Preparation: Conducted a dependency analysis for 30+ programs at a large health plan, identifying gaps in training, content knowledge, and resource alignment for upcoming healthcare standards.Business Development: Produced client proposals and sales materials to support business development efforts, contributing to maintaining a consistent pipeline of engagements and fostering client relationships.

As a finance and operational analyst for the Business Administrative Division of JPL N.A.S.A., I delivered data-driven insights and recommendations to support strategic decision-making and optimize business performance. I applied my analytical skills and financial knowledge to various projects and initiatives, such as budgeting, forecasting, reporting, risk management, and process improvement.