Ray Eubanks, Iii Email & Phone Number

Pittsburgh, Pennsylvania, Us

It's exciting to bring my deep skills in customer service and satisfaction in a job role that handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. I look forward to troubleshooting and resolving customer complaints as they arise. Due diligence helps me ensure that responses to inquiries are completed timely and according to established service and quality standards.

Performing multiple flow rate analysis for high performance/high volume manufacturing of textile products for On-Board/Delrin operation.

Parkersburg, West Virginia, Us

As Business Development Executive at iTechWV, I actively listen to our clients to better understand the critical needs of their business and work to develop client-driven technology solutions that produce positive results for their customers and their business' bottom line. All the while delivering innovation and leadership that will assist in taking ITechWV and our customers to the next level.

Columbia, Sc, Us

Boca Raton, Florida, Us

It's exciting to step into the Retail Assistant Store Manager Role for Office Depot and bring my agile leadership, sales, and customer service experience to bear with every customer interaction. I look forward to:training and developing associates into a world class retail sales teamproviding financial and shrink oversight to exceed merchandise/services sales, expense control, and achievement of sales and profitability goals. As I do, make sure Office Depot is top of mind for planning your next office renovation, furniture or laptop upgrade, or if you require printing services, we can assist with everything from creating and printing your next ad campaign posters to converting family photo albums to digital images.

Armonk, New York, Ny, Us

My responsibility was to create and maintain direct, strong external customer relationships, and to foster IBM TSS stakeholder trust that results in the sale of IBM Hardware and Software Services solutions that deliver value and exceed customer satisfaction. It was also my good pleasure to serve concurrently as Sales Leader for the East Digital Sales team for their Premium Software solutions for TSS.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

My role supports our sales teams with assisting customers explore the benefits of TSS Premium Software solutions that provide premium software support to include:DAC- Direct Access Code- directly engage your technical advocate: avoid delays of normal call routingDedicated Resource(s)-depending on the level of service required, choose from reactive or proactive service resources - both deliver time savings and staff augmentationContact me by clicking my rep page link - www.ibm.com/myrep/reubanks

Armonk, New York, Ny, Us

As the Lead Development Representative for CAMSS, my focus was to follow up on client interest in IBM Cross Industry solutions. My day included making 60-100 calls, during which my tenacious attitude and follow on success not only earned me the name of 'Ching-Ching' by my peers, but also led to Back-to-Back Closer of the Quarter Awards in Q3 & Q4 of 2014. The outstanding deal was over $500k for cloud management and security services(QRadar), with an additional $1.2m for IBM partner operations contract. It was incredible working with the CISO of a Fortune 100 client over a period of 11 months to bring this complex deal to close. Even more significant was the opportunity to schedule the next year strategy call with the CISO, and create 4 new opportunities of $100k each. Please contact me so we can discuss how I can elevate your team's performance and engage market segment you have targeted for 2018. My mobile number is: (304) 588-4969.

Armonk, New York, Ny, Us

I provide remote technical support for OEM printers and assist the management team with client specific engagements to ensure the team is educated regarding contract service level agreements as well as reporting delivery against those agreements. I also represent our center as a member of the Leadership and Growth Councils to provide continuous improvement and maximize opportunities for growth within the center and throughout our remote technical support organization. In this role I also work to provide resolutions for critical situation calls with clients, bringing to bear the correct resources and actions to ensure our clients are very satisfied with the solution provided.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Addresses a variety of inquiries or requests for service from clients, IBM personnel, Business Partners, Lead agent on critical accounts.Primary measurement is client satisfaction with the handling of the transaction; May also be measured in improvement in clients’ service delivery metrics.Uses variety of tools on workstation, host system and the Internet to handle more complex client requests and/or tasks.Processes and checks status on client requests (e.g., product service, course enrollment); client call records, escalations, etc.Handles complex client escalations; client conference calls with Account Teams, scheduling of workforce and balancing with Vendor Supervisors.Technical Skills & CompetenciesUnderstand call center operations including interrelated departments; may also include call monitoring centerBroad working knowledge/skills in computer technology, telephone operations and required toolsTeaming skillsWritten and verbal communicationsNegotiation skills

Reno, Nevada, Us

It is very rewarding to work alongside Paul Costa, CEO and Founder, of the Noble Group (Liberia), Inc. a Liberia based company. We continue to develop our capacity for manufacturing, while also working with the commercial Agri-business sector to re-establish Liberia as a leading commercial agricultural resource in West Africa. We are truly excited about all that the future holds in store for Noble Group and the nation of Liberia..

Englewood, Colorado, Us

Professional Sales Certification

Education record

Cnc Programming, Industrial Supervisory