Ray Garrett Email & Phone Number

Madison, New Jersey, Us

Software builds• Built a recruitment system, including a salesforce recruiting app responsible for recruiting more than 10k agents. Still in use today• Built LMS Learning platform used by thousands of agents sales and CRM training needs• Managed the Launch of a Salesforce project launched to support the relocation network. Specifically, work with automation and integrations.• Built and Automated Case systems• Oversaw the transformation of the web leads the business by dismantling outdated systems and rebuilding backend integrations. This resulted in $2 million in sales growth and savings of more than $5 mil annually in employee and office costs.Software Launches• Designed, built, and launched a salesforce recruiting org. This system is utilized nationally by more than 30 recruiters responsible for recruiting thousands of real estate agents• Designed and built live and web-based courses designed to train agents on how to use our proprietary agent CRM• Launched a live and web-based Real Estate agent course and coaching curriculum called Reach Education• Launched and configured our company's web lead routing system• Built and Launched CXONE IVR automated phone systemsData and Insights Leadership• I set the strategic initiatives for our data and insights team.• I led the initiative to automate Power BI and CRM Analytics to provide data-based insights for executives• I developed groundbreaking forecasting strategies used companywide to gain a competitive advantage over our competitors• Our team dramatically improved data integrity and security.Field and Systems Support• I manage a stellar group of field support specialists who provide onboarding, transaction, and configuration support for more than 300 agents nationwide• I manage the Salesforce support staff who provides customer and employee support to a network of more than 500 brokers• I manage and oversee web lead backend system business rule configuration

Madison, New Jersey, Us

NRT LLC is the owned and operated brokerage arm of Realogy Holdings Corp (RLGY). Realogy is a global provider of real estate services with a singular mission: We Serve Agents.• Manage and maintain a recruiting system that utilized two regional managers, 23 recruiters, and an advanced analytics system that gives us insight into recruiter behavior and coaching KPI metrics.• Developed a recruiting strategy for coaching and developing recruiters that resulted in more than 2500 affiliated agents in two years.• Created and developed a standalone education platform through which we educated thousands of on boarded agents to utilize our software system, and to perfect basic sales skills.• Develop “Principles of Coaching” strategy used to coach 33 relocation managers to be top-level coaches themselves• Develop a strategy and executed the rollout of ZAP CRM technology nationwide to the entire referral services division of NRT. Later ZapLabs commented this was the smoothest rollout.• Provide ongoing statistical analysis and reporting for coaches and leaders based on milestone relationships and watershed metrics.• Designed and developed a recruiting data system using Salesforce software that is still in use by NRT today.• Provided admin level support for the Salesforce org utilized by the recruiters• Created a nationwide system for delivering electronic documents• Oversaw the building of two recruiting websites• Negotiated favorable contracts with marketing vendors to place job ads to market our opportunity• Developed a value proposition for our division and trained recruiters to articulate it.

Emeryville, Ca, Us

ZipRealty was a provider of real estate services and an innovator of online, consumer-based technology that linked to agent facing CRM technology. ZipRealty was acquired by Realogy Holdings in 2014.• Train and ensure proficiency of new recruiters• Produce marketing and strategies for recruiting purposes• Set up multiple recruiting leads generators and lead aggregation databases• Designed, built and currently admin a complex Salesforce database using feedback control theory analytical methodologies.• Provide advanced forecasting and analytical models for senior executives.• Designing the layout and User Interface on new software systems.• Oversee the design, layout, SEO and marketing strategies of our Recruiting website resulting now in 10,000+ unique visitors per month.• Design API enabled web forms allowing 100% lead capture in our Salesforce database.

Emeryville, Ca, Us

• Built a national recruiting office, from scratch, for a national real estate company—from hiring and training a team of seven recruiters, to installing CAT5 cables and phone equipment.• Managed the process of hiring hundreds of passive job seekers for 21 real estate offices in 10 states.• Provided direction to programmers creating a proprietary candidate search application.• Provide corporate executives and district directors with hiring forecasts and reporting on recruitment vehicle effectiveness and recruiter hiring productivity.• Create and track recruitment campaigns via email, call databases, internet job boards, recruiting events, and social media.• Perform weekly webinars as a technique to close promising candidates (we often hire 100% of attending agents).• Facilitate onboarding and human resources paperwork for new hires nationwide.• Partnered with third-party creative marketing talent to create content for ziprealtycareers.com.

Emeryville, Ca, Us

* Recruited, interviewed, and managed a large, professional staff (110+ agents in Charlottesville, Richmond, Williamsburg, Virginia Beach, and Fredericksburg); * Established relationships with thousands of real estate agents in the Mid-Atlantic area for potential placement.* Established passive recruiting strategies for national implementation* Provided data and budget analysis for national used.* Created market and business forecasting for the Mid-Atlantic region* Create data analysis tools used company wide

Master Of Business Administration - Mba, Finance

Bachelor Of Science (B.S.), Philosophy