Ray H. Email & Phone Number

• Led Release Management: Streamlined release processes and swiftly resolved issues to ensure high deployment success rates. Collaborated with cross-functional teams to enhance operational efficiency.• Pioneered Elastic APM Monitoring: Implemented tools for proactive performance tracking, significantly boosting application stability. Provided key insights through detailed monitoring reports.• Managed Back-End Systems: Built and maintained scalable systems using SQL and Python, ensuring optimal performance. Drove continuous improvements to back-end infrastructure.• Conducted Code Reviews: Ensured code compliance and quality, while rapidly addressing bugs and introducing new features. Played a critical role in adapting to evolving project requirements.

• Optimized Internal Applications: Refined code and implemented enhancements, boosting user engagement and streamlining functionality across the organization.• Implemented Testing Strategies: Designed and implemented testing strategies and test plans to ensure comprehensive coverage and effective validation of new features and system changes.• Developed Responsive Websites: Created cross-browser compatible, mobile-friendly websites with a focus on accessibility compliance, ensuring an excellent user experience across all devices.

Concord, California

Salesforce Admin & Web Developer:• Diagnosed and Resolved Issues: Enhanced Salesforce functionality by addressing accessibility issues and optimizing processes with best practices.• Collaborated on UI/UX Design: Worked closely with designers using InVision to translate mockups into functional, responsive web pages.• Developed and Implemented UI Layouts: Engineered responsive layouts with HTML5, CSS3, React, and JavaScript, ensuring a seamless experience for 300,000+ users.

Concord, Ca

Year Up is a one-year intensive training program for young adults, featuring six months of skills training to build up skills in the IT Helpdesk/Desktop Support field. The program also offers the opportunity to earn an internship within 1 of 50 different tech companies within the Bay Area.Through this experience I learned how to work within a professional setting, what the world of Information Technology is and gained many vital skills to begin a career in Software Development, Helpdesk Support and more.