Rayhanul Islam Email & Phone Number

Merstham, England, United Kingdom

Working on key accounts across Ricoh’s business lines, I work to understand the needs and objectives of the customer, its stakeholders and clients. I use this knowledge to help the organization develop and implement strategies that align with their goals.

London, United Kingdom

Working at a strategic level for Ricoh and promoting it beyond the print industry by highlighting the 8 lines of service offered to our customers.Managing two of the largest accounts from Ricoh Business Processing Centre. I use ITIL methodology to deliver a service that is continuously improved though out its life cycleContinuously monitoring, delivering and reporting on the services, which meets the SLA and achieve high KPI’sWorking closely with Field Services and onsite engineers supporting a user’s base of over 4,000. Supporting IT user application, network infrastructure and print solutions

London, United Kingdom

Managing the UK operations for major global account which include BP, GlaxoSmithKline (GSK) & DLA Piper. As the direct contact for the customer under BAU, I am responsible for the delivery of the Ricoh Service. Duties would include presenting monthly MI reports, escalation management & Continuous Service Improvement.

London, United Kingdom

Reporting directly to senior management at Computacenter/Ricoh and KPMG on the performance of the print strategy. Working alongside the customer to analyse environment and build strategies to maintain and develop the print services. Key achievements include: Identified opportunities and generated over £200k in revenue for Computacenter which includes £130k in hardware sales. Project Manage 4 major migration projects on behalf of the KPMG’s MPS team. Locations include KPMG’s Head Office in Canary Wharf & Birmingham’s Central Office. Team leader for a small group of technicians, delivering a high level of service and consistently meeting SLA’s.

London, United Kingdom

Full incident and request management working with our Field Engineering Services division to ensure break-fix calls are resolved within the SLA.

London, United Kingdom

ITS Support Analyst (Cable and Wireless Account) On site analyst supporting the hardware and software on a variety of laptops, desktop and printers within six different locations across Central London. Key achievements include: Woking along IBM Services on a project to install and configure SAP on 800 users PC’s.

Sutton, United Kingdom

Managing 30 technical engineers to deliver a high level of IT remote support. Direct contact for Customer Services for resolving escalated incidents.

London, United Kingdom

One year industrial placement. Responsible for the maintenance of the LAN at Esso’s London head office. Key Achievements include: Managing third party suppliers during Windows 95 deployment and hardware refresh. Managing assets redeployment programme during the head office migration.

Ba Hons. Engineering And Business Management, Ba (Hons)

Education record