Coordinating and communicating with registered members of BCSA for organizational requirements and performing face-to-face or virtual conversations for collecting new members of BCSA.Arranging various meetings and events of BCSA’s.Coordinating with Executive members for any kind of organizational programs.Maintaining accounts and preparing reports for BCSA and presenting reports to Executive bodies.Completing different types of administrative activities for BCSA.Writing content for social media groups and pages of BCSA and managing social media groups and pages of BCSA’s.

Weekly basis hosting a sports-based radio program named "Ekattor Weekend Sports".

A/R Invoice & A/P Invoice posting at SAP Business OnPreparing monthly area wise sales achievement from SAPBanking activities like, RTGS Statement, Clearing Cheque, Salary sheet authorization, Bank Statement reconciliationDaily sales collection, funding preparing & presenting to management

Planning and maintaining all Ghat (River Port) loading-unloading data Communicating with sales admin and transport admin Creating monthly report about Ghat (River Port) Keeping record of client’s payment with accounts section Visiting factory if necessary

Dealing with customer communications, by phone and emails.Guiding customers regarding goods pick up formalities, import & export fright cost, duration of delivery, transit time, c&f issue, account opening formalities to a satisfactory conclusion.Resolving client problems and dissatisfaction.Maintaining the records of customer interactions and follow up with the clients.Handling post-sale service operations while ensuring customer satisfaction and business retention.Preparing report for export import delivery.Providing feedback of the clients to the concerned departments and authorities so as to improve the services.Promoting the supportive image of the company in every way possible.

Maintained interactions with customers over phone, emails.Handled incoming questions regarding goods pick up formalities, import & export fright cost, duration of delivery, transit time, c&f issue, account opening formalities from the clients.Overcame clients objections/rejections to company products and convinced them.Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken.Prepared Report for export & import delivery.Visited clients for solving special cases and collected feedback.

Handled Inbound - Outbound customer calls and mails for queries and complains.Managed to solve customer problems regarding order and delivery.Ensured timely follow up and collected customer feedback.Analyzed customer needs and made arrangements adhering to company policies.Maintained and updated the call reports.

Achieved monthly sales target.Researched market for identifying new business opportunities.Sourced new merchants and maintained merchant relationship.Coordinated the CRM, SCM & Content Department.Prepared and presented monthly sales report to the management.