- Handle technical support requests via phone, or in person.- Identify and troubleshoot hardware and software issues.- Install, configure, and update hardware and software.- Perform routine maintenance and monitor IT systems.- Assist users in the use of applications and technology devices.- Record and manage issues in the support ticket system.- Collaborate with other IT teams to improve systems and processes.

- Lead the Barista Team: Supervise and train barista team members, ensuring quality and service standards are maintained.- Inventory Management: Manage stock of ingredients, place orders, and ensure the availability of necessary products.- Communicate with Management: Collaborate with management to plan and execute promotions or special events.- Sales Analysis: Monitor and analyze product sales to help optimize offerings and marketing strategies.- Reporting: Prepare reports related to daily operations, including sales, inventory, and team performance.