Ray Harker Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, Us

Excell at leadership and guidance for the product design and UXR teams, fostering a culture of innovation and excellence.Developed the overall product design strategy aligned with the company's vision and goals.Generated the end-to-end design process from concept to implementation, ensuring high-quality and cohesive user experiences across all products and platformsOversee and critique design work, providing feedback and guidance to maintain consistency and alignment with brand guidelines.Accelerated further the high-performing product design team, fostering a culture of growth, collaboration and respect.Analyzed and identified research findings into actionable insights and recommendations that influence product strategy and design.Collaborate closely with product managers, designers, engineers, and other teams to integrate user research into the product development lifecycle.

Scottsdale, Arizona, Us

Built a team of high performing talented team of devise designers. This included hiring managers, defining roles, conducting interviews, and making hiring decisions.Defined and articulate a clear vision for the product design team aligned with the company's overall goals and strategic direction.Created clear goals and expectations for team members. Conducted regular performance evaluations and provide constructive feedback to support individual growth and team success.Championed a user-centered design approach across all product development processes. Ensure that design decisions are grounded in user research, usability testing, and data-driven insights.

Scottsdale, Arizona, Us

Scottsdale, Arizona, Us

Overseeing a driven team of onshore and offshore product managers, deploying leading edge capabilities on the NextOS platform. Working with design, engineering, marketing and sales to meet company objectives and results.NextOS is a single, unified platform that seamlessly manages customer communications all in one experience. Whether the customer prefers to engage with Voice, Email, Chat, or SMS, the experience is central to everything the users does. The power of the platform determines the sentiment and overall business experience rating to provide the user with the upfront information, before engaging with the customer. In addition powerful tools such as Sales, Service and Marketing CRM, flow builders for creating and managing complex business rules, Analytics and Surveys are all provided to manage the customer needs. The single unified platform enables seamless horizontal integration and makes it simple to implement individual or multiple applications as needed.

Westlake, Texas, Us

- Building and facilitating a Center of Excellence (CoE) to coordinate major initiatives, drive best practices, define roles and responsibilities and pin point accountability and ownership across many lines of business. - Helping to drive Salesforce technology strategy cross dozens of lines of business to formulate a single desktop strategy for the firm. Business such as Schwab Investor Services, Schwab Advisor Services, Schwab Charitable, Schwab Bank, Schwab Compliance Technologies, Schwab Independent Branch Services, Schwab Retirement Plan Services, Schwab Corporate and Retirement Services, Schwab Retirement Business Services, Schwab Performance Technologies, and Schwab Mutual Funds all have Marketing, Sales and Service verticals. - Lead and define road mapping and blueprinting exercises to project future resource and capability alignment for our internal support and development teams.- Promote agile methodologies and best practices in support of the road mapping development- Implementing a single in-take support process using Salesforce communities to support the entire Salesforce stakeholder landscape.- Work with Salesforce account managers, success directors and product managers to validate new capabilities such as Financial Service Cloud (FSC), Communities, Lightning, Service Console etc in order to drive the best utilization from our investment.

Westlake, Texas, Us

- Responsible for coordinating and leading a team to drive strategic direction for the retail branch network, Advice, Acquisition and Client Service organizations to implement next generation customer relationship management (CRM) capabilities. - Overseeing several Salesforce.Com instances across multiple lines of business to develop standard business processes and a common MOS methodology and release management. This includes business change management, governance, SME in relation to all Salesforce.com best practices, large and small project initiatives. - Working closely with all compliance, security, client experience, books and records, privacy and technology groups to coordinate initiatives to enhance user and client experience, daily operations and productivity goals.

Charlotte, North Carolina, Us

eBusiness, Customer and Product Support (C&PS) Reporting to the Vice President for eBusiness, lead a technology group in supporting all Customer Support Operations (CSO), Global Technical Operations (GTO) contact centers and subscription services groups around the world. Program manage a global team of 8 focused on implementing, supporting and maintaining leading edge contact center technology’s. Successfully deployed a 9 month long Seibel to salesforce.com transition , involving 3 sales and 2 service organizations. In addition, the deployment involved multiple call centers, enabling CTI integration and multiple app exchange offerings. My teams oversight involved SalesForce.Com and Siebel CRM applications, AVAYA Contact Center (IC), NICE Call Recording, Operational Analyst (OA), IMPACT 360 Workforce Management and multiple FAX applications..

Charlotte, North Carolina, Us

Project Manager, Technical Operations, (C&PS) 2006 - 2007Reporting to the Program Manager, developed and deployed a 24/7 Technical Operations Center supporting Aerospace, pioneering IP Agent, knowledge management, resource management and virtual network tools as well as creating core business operational processes. Additionally, facilitated and program managed intelligent text analytics, cleaning and storage of operational data projects at HTSL-Bangalore, managing budgets, workflow and a team of 12 System Engineers/Program Manager.

Charlotte, North Carolina, Us

Reporting to the Director of Six Sigma Plus, worked directly with the ISC Director and Product Support Engineers to develop, manage and deploy Value Engineering (VE) projects within ISC Repair & Overhaul (R&O) and Engineering to achieve cost savings ($1M) and warranty reduction goals ($8M). Built a Value Engineering Team that led and program managed business-wide initiatives in globalization, asset utilization, configuration control, material cost reduction, recycling and value pricing.

Charlotte, North Carolina, Us

Reporting to the Director of Six Sigma Plus, developed and implemented key process and productivity improvement projects by utilizing Six Sigma tools to drive cost take out and establish growth initiatives for global R&O Centers. Trained, mentored and certified “Green Belts”.

Charlotte, North Carolina, Us

Managed field issue resolution for all Air Transport (AT) and Business Regional (BR) customers including British Airways, Singapore Airlines, Japan Airlines and Gulfstream. Provided technical and field service test support for global Field Support Engineers (FSE’s). Performed direct customer interfacing responsibilities and major domestic/international travel to test equipment installations. Extensive knowledge of large system test platforms such as ATEC, STS and FMSTP.

Tag Mclaren specializes in producing state-of-the-art engine management systems for their formula 1 racing team and their F1 road sports car. Member of a team supporting the technical design and development center; performed failure research through destructive and accelerated environmental testing.

Higher National Diploma (Hnd), Electrical And Electronic Engineering

Ordinary National Diploma (Ond), Electrical And Electronic Engineering

Bachelor Science Degree (Bsc), Electronics