Raymond Hau Email & Phone Number

Melbourne, Victoria, Australia

Compass Group - Restaurant Associates – 10000+ employees, CPA Australia, Melbourne • To ensure high and consistent customer satisfaction across the range of catering services.• To comply with and meet all applicable statutory, government and OH&S requirements• Quality assurance, ensure that site is consistently providing high quality food handling, preparation, and service delivery• Identify and create new business opportunities through innovation systems with the focus on improving service, quality, and/or costs.• Maintain and to improve on potential cost savings, operational efficiencies, and productivity.• Develop and maintain effective business relationships and build a long-term relationship with client.• Establish and maintain a safe and secure workplace

Melbourne, Victoria, Australia

Hospitality Services Group – 150+ employees, The Loft at Victorian Comprehensive Cancer Centre• Drive Catering & Events, at The Loft at Victorian Comprehensive Cancer Centre, to create new offerings and improve services to meet customer’s expectations resulting in exceed budgets expectations and doubling turnover year on in 2018 and 2019.• Managed changes in day-to-day operations to adapt to changing environment to meet the needs of customer’s expectations and stakeholders needs.• Reviewed shift reports to understand current numbers and trends Ensure quality of service is consistent to drive revenue • Drive Catering & Functions service as a separate revenue stream• Work with Catering Team to develop ideas to meet customer’s expectations and keep in line with new market trends• Design, update and implement a catering menu to increase sales and customer experience.• positive end to end experience for all clients and patrons. • Met with clients to outline desired goals and prepared quotes for overall catering costs • Secured new clients and accounts by analysing and catering products to specific needs• Handled catering scheduling, ordered food and planned events• Handled escalated customer concerns with speed and knowledgeable support

Melbourne, Victoria, Australia

Hospitality Services Group – 150+ employees, The Loft at Victorian Comprehensive Cancer Centre• Successful opening of Flagship store, The Loft at Victorian Comprehensive Cancer Centre, and surpassing customers’ expectations in services and offerings, exceeded budget targets by 20% in first year, 2016.• Maximized cost-effectiveness by complying with budget, labour and revenue benchmarks.• Oversaw day to day operations to meet the demands of a fast-paced environment • Recruited, trained, developed and managed a team of 40+• Drove operational improvements which resulted in savings and improved profit margins.• Used critical thinking to break down problems, evaluate solutions and make decisions • Contributed and helped with the successful opening of all new businesses within the Hospitality Servicers Group• Developed key stakeholder relationships within Peter MaCallum Cancer Centre and Royal Melbourne Hospital• Liaise with Executive Chef in coordinating menus and maintain hygiene standards for food handling and presentation• Hired and trained both permanent and temporary staff members.

Box Hill, Victoria, Australia

Zouki Group of Companies – 500 to1000 employees, Eastern Health - Box Hill Hospital• Maintain Production and Supply chains within Zouki Eastern Health operations, coordinating deliveries to over 6 venues and off-site catering• Coordinate Cooperate Catering & Functions within the Hospitals in Eastern Health• Maintained and developed consistent quality of customer service and food standards to guests• Control of cost of goods and labour cost through clearly defined action plans and meeting KPI’s.• Performed budget management tasks such as monitoring company performance against estimates and preparing P&L’s.• Scheduling staff and managing them effectively to meet business demands.• Managed and Maintained team to achieving revenue targets by taking measures in improving efficiencies and performance.• Maintaining stock control through management of ordering systems, stocktake and wastage control.

St. Leonards, New South Wales, Australia

Zouki Group of Companies – 500 to 1000 employees, NSW – Westmead Hospital & Royal Northshore Hospital • Assist in new venue openings to adhere to the highest standards of Zouki Group of Companies• Ensure all service, processes and food handling are held to the highest standards and adhere to business policy and procedures, including HACCP, Food Safety, Online management platform and Online ordering system.• Responsible for implementing and leading the training program for Healthy Choices in accordance with Healthy Food and Drink in NSW Health Facilities for Staff and Visitors• Worked with management teams to oversee all procurement to maintain COGS to meet budget requirements.• Conducting ongoing training and support to staff and management in all aspects of operations and catering.• Conducted orientation sessions and organized on-the-job training for new hires.• Trained cafe employees to consistently exceed customers' expectations and provide superior service.• Delegated daily tasks to employees, streamlining daily progress and efficiency

Melbourne, Australia

Zouki Group of Companies – 500 to 1000 employees, VIC – Royal Melbourne and Royal Women’s Hospital• Assist in new venue openings to adhere to the highest standards of Zouki Group of Companies• Ensure all service, processes and food handling are held to the highest standards and adhere to business policy and procedures, including HACCP, Food Safety, Online management platform and Online ordering system.• Responsible for implementing and leading the training program for Healthy Choices in accordance with Healthy Food and Drink in NSW Health Facilities for Staff and Visitors• Worked with management teams to oversee all procurement to maintain COGS to meet budget requirements.• Conducting ongoing training and support to staff and management in all aspects of operations and catering.

Southbank, Victoria, Australia

Crown Resorts – 20000+ employees , VIC – Brubakers Cafe & Bar and Keno Snack Bar• Direct staff to make sure guests are well taken care of and that all food and beverage services meets or exceeds guests’ expectations. • Trained and supervise staff in day-to-day operations• Coordinate with vendors and order supplies, as needed• Maintain updated records of daily, weekly, and monthly revenues and expenses• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service• Nurture friendly relationships with customers to increase loyalty and boost our reputation• Coordinate daily Front of the House and Back of the House restaurant & bar operations • Ensure all food safety procedures are strictly adhered to according to sanitary regulations• Work closely with senior management to meet revenue objectives• Good organisational skills for the recording and maintenance of stock levels and financial transactions

Southbank, Victoria, Australia

Crown Resorts – 20000+ employees , VIC – Riverside Bar and Bistro• Direct staff to make sure guests are well taken care of and that all food and beverage services meets or exceeds guests’ expectations. • Trained and supervise staff in day-to-day operations• Coordinate with vendors and order supplies, as needed• Maintain updated records of daily, weekly, and monthly revenues and expenses• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service• Nurture friendly relationships with customers to increase loyalty and boost our reputation• Coordinate daily Front of the House and Back of the House restaurant & bar operations • Ensure all food safety procedures are strictly adhered to according to sanitary regulations• Work closely with senior management to meet revenue objectives• Good organisational skills for the recording and maintenance of stock levels and financial transactions

Southbank, Victoria, Australia

Crown Resorts – 20000+ employees , VIC – Colosseum Bar & Snack• Direct staff to make sure guests are well taken care of and that all food and beverage services meets or exceeds guests’ expectations. • Trained and supervise staff in day-to-day operations• Coordinate with vendors and order supplies, as needed• Maintain updated records of daily, weekly, and monthly revenues and expenses• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service• Nurture friendly relationships with customers to increase loyalty and boost our reputation• Coordinate daily Front of the House and Back of the House restaurant & bar operations • Ensure all food safety procedures are strictly adhered to according to sanitary regulations• Work closely with senior management to meet revenue objectives• Good organisational skills for the recording and maintenance of stock levels and financial transactions

Executive Mba, Business Administration And Management, General

Graduate Certificate Of Business Administration And Management (Executive), Business Administration And Management, General