Ray Hewitt Email & Phone Number

London, United Kingdom

London, United Kingdom

As process owner for Capacity Management in JLT my prime responsibilities are governing the various outsourcers. This includes managing their workloads and reporting, working closely with them to ensure they can report and proactively manage JLT's capacity. Additional responsibilities include but are not limited to: -- writing and updating process.

Hatfield

• I work within the Capacity Management team at CC, my core task is responsibility for our transition of new capacity services using BMC tooling platform. This includes;
• Setting up a new reporting pack, liaising with both technical and non-technical service lines and also with service owners.
• Responsibility for the centralised core solution and also onsite customer appliances that manage the customer environment. Technologies include ESX virtual infrastructure, NetApp Storage and Oracle database.
• Working closely with other ITIL service lines including the change approval process, problem management. All capacity related changes must be authorised by me. Chair operational control board meetings with service.

Stevenage, United Kingdom

• Responsible for development and delivery of Capacity Management for the global Siemens Healthcare organisation and for Siemens regions of North West (UK, BeNeLux, Nordics) and South West Europe (Iberia, Italy.
• Key stakeholder management with my customers for all Capacity related issues or questions. Chair for many customer facing meetings with senior subject matter experts.
• Managing Atos internal efforts to respond proactively to capacity concerns that could impact my customers.In addition I was part of a global team for the wider Siemens customer supporting in excess of 10k managed.

BBC White City, London

Responsible for Network and Storage capacity reports for the BBC. Collecting and analysing data in order to provide detailed reports and recommendations, using SCOM, eHealth, HP Storage Essentials and HP Report Optimizer. Chairing meetings with service management and operational support teams to ensure capacity concerns were progressed.

Work with 9 other specialists to provide support to internal IT services including over 900 servers and more than 500 SQL databasesOut of hours on call support and escalationSupporting host of Microsoft technologies including windows server platforms, SQL server, ISA server Project lead on many projects and implementations within Fujitsu, this includes.

Part of a 3 man team that provided remote server support to Haringey CouncilImplementing new servers for Haringey CouncilFault resolution and problem solving