Ray Jacobs Email & Phone Number

Tampa, FL, US

Tampa, Florida, United States

• Founder and principal of Fourteen 25, Inc., serving startups and established organizations nationwide, with teams and customers spanning the globe.
• Conducting requirements gathering and user story documentation to comprehensively construct a detailed, prioritized backlog. The prioritized backlog facilitated the development of a comprehensive product roadmap for.
• Collaborating with numerous clients and overseeing multiple project budgets to mitigate substantial overruns or underruns and conducting weekly budget assessments with executive leadership in project review sessions to.
• Achieved a 15% increase in daily user logins and a 5% revenue boost through the effective deployment of essential functionality enabling clients to streamline ad production. This enhancement tripled client.
• Leading meetings with client stakeholders and cross-functional teams to establish strategy, goals, and agreement on timelines and deliverables. Prioritizing enhancements to core features involves utilizing the RICE.
• Achieved a 40% reduction in customer support tickets (bugs) by implementing advanced unit testing and automated deployment tests. This required tight coordination with Quality Assurance and Development teams to.

Tampa/St. Petersburg, Florida Area

• Collaborated with Product Owners to establish and manage the product backlog, identified resource requirements for backlog item delivery, and facilitated daily stand-up meetings as well as bi-weekly sprint.
• Fostered trust among both the scrum team and client team members by consistently delivering value, communicating project challenges and risks promptly, collaborating to achieve project objectives, and celebrating.
• Managed User Acceptance Testing to verify compliance with all project requirements and promptly resolve any issues raised by client staff during testing, ensuring that the project's go-live date remains unaffected.
• Acquired an in-depth understanding of the business rules, utilizing this insight to streamline processes, propose solutions, boost team effectiveness, and advance the achievement of client goals.

Tampa/St. Petersburg, Florida Area

• Lead the day-to-day activities for multiple delivery teams, ensured alignment to Agile software development methodologies / best practices, and worked with team members to establish and maintain project management.
• Collaborated with members of the Delivery Management team to streamline processes and procedures by updating existing documentation for project on-boarding, technical specifications, and client information with the.
• Maintained monthly budget metrics and ensured the project teams stayed within allocated funding while continuing to deliver project results and exceed client expectations.

Tampa/St. Petersburg, Florida Area

• Managed client business processes to identify and benchmark potential solutions against current and future business needs.
• Developed strong collaborative communications/relationships with the key Business, Information Technology, and Executive Leaders through timely and relevant information on areas of responsibility, including regular.
• Lead all Agile related activities (Sprint Review, Sprint Retrospective, Sprint Refinement, and Sprint Planning) for multiple delivery teams.
• Drafted end-to-end project plans to track milestones and delivery timelines to further track and escalate project risks, issues, dependencies, and potential budget challenges that could positively and negatively impact.

Tampa/St. Petersburg, Florida Area

• Implemented Information Technology Infrastructure Library (ITIL), IT Service Management best practices to increase user and customer satisfaction with IT services (improved service availability and reduced downtime).
• Leading the Information Technology management team in effectively coordinating application related project management services through all phases of the project life cycles. Providing extensive communication to all.
• Providing leadership for the design, development, testing, implementation, training, documentation, and support for all enterprise applications used by over 14,000 students and 3,000 staff. Core enterprise applications.
• Responsible for managing all day-to-day operational support, production fixes, enhancements, configuration changes and incident resolution. During the 2016 calendar year this included over 4,000 service requests and.
• Currently supporting key project initiatives of the Information Technology department that include the implementation of Identity Access Management for students and staff with the roll-out of Office 365, SQL upgrades.

Tampa/St. Petersburg, Florida Area

• Developed a highly effective, productive, and award-winning support team achieving high levels of customer satisfaction and innovation that currently receives over 4,000 support requests a year with a completion rate.
• Managed a team of SQL developers who are responsible for developing custom database objects, automating data integration, monitoring database performance, and troubleshooting production issues.
• Effectively, ensuring customer satisfaction by increasing positive customer experience, managing customer expectations, gaining their trust, and constantly seeking customer feedback on quality of service provided.
• Received “Breaker of Silos” Leadership Team award for continuous communication and partnership across all Ultimate Medical Academy business units while overcoming long-standing business and technology silos.
• Guided the development, maintenance, and support for a platform of products that serviced multiple departments and positively influenced key business objectives and metrics
• Partnered with non-IT teams to define and encourage improved Product Owners and establish technology roadmaps and metrics for key departmental projects

Austin, Texas Area

• Implemented a campus web portal for 1000 students and 75 faculty members that provides students with the ability to register for courses, view grades, print course schedules, view semester financial statements, etc.
• Served as project manager for the implementation of the campus Enterprise Resource Planning (ERP) system. The reimplementation project consisted of 1088 hours of basic consulting, training, and software programming for.
• Procured $500,000 of restricted funding to complete the installation of category 6 Ethernet cabling in all classroom buildings on campus. This project also includes the installation of new network equipment and.
• Teamed with an Austin based document management company to implement a campus wide copying/printing solution for the campus that decreased annual printing and copying costs by 50%.

Gainesville, Florida Area

• Supervised, trained, mentored, hired, and managed the Operations and Support staff for the University of Florida which oversees the batch processing for all myUFL systems (roughly 75,000 unique users)
• Led all activities (report modifications, salary projection processes, PDF and Excel report creation, MyReports navigation, and batch processing) related to the bursting and extraction of over 115,000 unique Enterprise.
• Worked directly with the University of Florida campus community to provide the users a central point to receive Level 2 and Level 3 technical and functional support
• Partnered with the UF Help Desk staff, UF Staff (Finance, Human Resources, Security, Business Intelligence, and UF Directory), and the UF Core Offices to provide the campus community with a timely and accurate response.
• Served as project manager on the implementation of numerous projects with varying levels of severity, scope, and schedules

Fairfax, Virginia

• Managed a staff of employees in the Quality Assurance operations of the U.S. Customs Service, Seized Asset and Case Tracking System (SEACATS)
• Worked on the development and implementation of a new Test Plan and Test Case Methodology for the Information Systems Division (ISD) Testing Branch
• Directed a team of quality assurance testers responsible for test execution of multiple complex projects for weekly and quarterly software migrations
• Assigned tasks to members of test teams, coordinated all activities of teams, and provided hands-on technical leadership during all phases of testing
• Wrote and executed system/regression test scripts, plans, and problem reports to test software functionality
• Coordinated and collaborated with client staff as well as team members during development, testing, and implementation of software

Fairfax, Virginia

• Seized Assets Control and Tracking System (SEACATS)
• Treasury Enforcement Communications System (TECS)
• Internal Affairs System (IA)

Philadelphia, Pennsylvania

• Business Analyst -- Pyramid Project, School District of Philadelphia