Ray Jason Balanon Email & Phone Number

Tanauan, PH

Philippines

Philippines

Make important policy, planning and strategic decisions.Provide inspired leadership for the organization.Develop, implement and review operational policies and procedures.Assist with Hr with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Work with senior stakeholders.Identify and address problems.

Philippines

• Facilitate new hire training for Product Specific Training from North and Latin America.
• Supports multiple campaigns and conduct training session depending on the account’s need.
• Created a standardized process that will be used during Onboarding of New Learning Specialists.
• Spearheads the Onboarding of New Global Learning Specialists on Alorica processes and Account Specifics.
• Leads the GTOF Calibration for New Global Learning Specialists.
• Organizes Teach back… Show more

National Capital Region, Philippines

• Facilitate new hire training for Product Specific Training.
• Facilitate supplemental training, refresher training, cross training to existing agents and any other kind of training as assigned.
• Review training curriculum and identify training gaps.
• Develop curriculum or job aids for Operations’ use.
• Attend or conduct train-the-trainer sessions and any other kind of training as assigned.
• Certify a new trainer and document feedback when necessary.

Ortigas

• Oversee a number of current programs & its respective QA staff among others.
• Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.
• Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.
• Provide accurate and impartial judgement on all transaction evaluations.
• Regular coaching sessions with agents to reinforce good behavior and reform opportunities
• Reporting of… Show more

Philippines

• Facilitate Facilitate new hire training for both Accent Neutralization and Product Specific Training.
• Conduct supplemental training, refresher training, cross training to existing agents and any other kind of training as assigned.
• Review training curriculums and identify training gaps
• Develop curriculums or job aids for Operations’ use.
• Attend or conduct train-the-trainer sessions and any other kind of training as assigned.
• Certify a new trainer and document feedback when… Show more

Philippines

• Position Level 1-4 Years Experienced Employee
• Receive calls from both customers and retails stores representatives regarding their postpaid lines.
• Provide accurate information for product inquiries and requests (add a line, transfer of ownership, cancelling lines, account maintenance, etc.)
• Process activation for both new and existing customers.
• Answer billing questions (current balance, payment history, research double and fraudulent charges, refunds/credit… Show more Position Level 1-4 Years Experienced Employee
• Answer billing questions (current balance, payment history, research double and fraudulent charges, refunds/credit adjustments, and process payments using credit card accounts and checking account)

Philippines

Receive calls from customers wanting to book airline tickets.Provide accurate information for general product inquiries (booking policies, rates, customer communication, etc.)Collections – Process payments, payment arrangement, billing inquiries, cancelling lines.