Ray Jimenez Email & Phone Number

Queen Creek, Az, Us

Chicago, Il, Us

Chicago, Il, Us

Direct IT, IS, DevOps teams comprised of employees, contractors, and consultants in the development, delivery, and maintenance of Security Management, Network Engineering, Cloud Architecture and Operations, IT Support, IT Services, and IT Engineering for a global omni-fulfillment organization. Oversee all end-user computing, fulfillment center technologies, and networking operations globally. Define, manage, and report on KPIs against business goals. Oversee budget optimizing costs and ROI.Selected Achievements:• From scratch, engineered organization to be 100% cloud based using the latest technologies to manage employee accounts and assets, security, and infrastructure, and which now provides onsite and remote support services for desktop, image engineering, application distribution, application support, and mobile device management for thousands of users and assets globally.• Streamlined IT manpower by implementing a fully automated deployment pipeline to 100s of services.• Built and led IS organization based on best practices, compliance and privacy policies, and governance initiatives including ISO27001, SOC2 Type 2, SOX 404, vulnerability management, zero-trust, conditional access, and SSO.• Mentored current and former employees to advance through promotions, career changes, and certifications. • Eliminated service desk tickets and reduced overhead by championing an automate-everything-that-can-be-automated mindset to build self-service portals for internal and external customers.• Designed and built fully automated CI\CD deployment process for all digital artifacts to development environments. Employed Azure DevOps CI\CD tooling to initiate build, test validation, and deployment to Azure IaaS and PaaS infrastructure, and later integrated Terraform to enable infrastructure as code strategy.Also held positions as Director, Manager, and Sr. DevOps Engineer

Chicago, Il, Us

Defined business requirements and systems goals, and identified and resolved IT issues. Built and maintained Windows Server 2016 Azure IaaS IIS hosts and Microsoft SQL database servers. Designed and maintained Azure ARM JSON templates to automatically provision Azure ARM resources. Enhanced deployments using Azure Runbook Automation processes. Created DevOps processes and procedures. Monitored application state with New Relic APM\Synthetics recorded with Selenium IDE. Configured and tuned Alert Logic Web Application Firewall to monitor suspicious HTTP requests. Created CI Builds and CD Releases using the VSTS Build and Release pipeline. Serviced 3rd level application assigned tickets. Contributed to daily Scrum standups. Researched software and systems to inform purchase decisions. Coordinated and performed testing of applications and systems. Assisted in EUC engineering, image creation, and Intune/ patch management. Architected Azure DSC configurations to prevent configuration drift.Selected Achievements:• Implemented and maintained Azure OMS alerting for required health and performance checks• Advanced migration to Azure Cloud solution for production systems and applications.

Houston, Texas, Us

Designed and developed applications and OS utilities using Visual Studio 2015 using C#, .net 4.x, and GoLang. Created MDT 2013 Deployment images for Windows 7, Windows 8.1, and Windows 10. Managed project backlogs based on Scrum framework. Defined user stories to support development requirements. Worked with application owners and stakeholders to gather requirements and drive development. Researched and presented new technologies and ideas to clients. Analyzed and developed enterprise technology solutions and technical designs. Led technical assessment and delivery of customer solutions. Coordinated implementation of technology solution installations, designs, and migrations. Supported proposal efforts with technical consulting.

New York City, Us

Maintained new and existing builds of client’s image to ensure an accurate test bed. Performed analysis of core application updates for client’s image prior to QA Lab certification. Coordinated core updates and MS Security Patches certification process. Provided technical support and extended troubleshooting services to QA analysts. Supported for VMWare Workstation 6.x and VMWare Virtual Center console. Maintained and managed QA server performance.Selected Achievements:• Reduced test preparation efforts by developing processes and programs to automate QA configurations.

New York City, Us

Performed ticket QA, and created, tracked, and reported operational metrics. Resolved escalated technical issues using MS Office, VPN, hardware, and proprietary applications. Trained and guided the helpdesk through deployment project activities to ensure manageable call volume and duration.Selected Achievements:• Developed and implemented Helpdesk Incentive Program rewarding least reopened tickets, customer satisfaction, ticket accuracy, and time management.