Ray Jones Email & Phone Number

London, Gb

• Supporting various clients on their Change strategy, development and implementation.• Substantive time spent as a sub- contracted to HSE as Communications Lead, sat across for 2 strategic programmes delivering new a Dynamics 365 case management tool for Biocides and Pesticide product authorisation.• Coached and supported the 2 Change Managers on the implementation on all coms activity.• Provided strategic alignment between Central IT Coms control and project coms to all stakeholders.• Designed and maintained communication portal on SharePoint for both programmes.• Reported into both SLT programme boards on local and strategic messaging required.

Time out to explore and upgrade on Artificial Intelligence and its impact on Change Management practice.

Arlington, Va, Us

• Contracted to the central government to support the transformation of UK centrally-led services• A ‘Critical Friend’, embedding change practice methodology across nine business departments• Created and led Digital Maturity Assessment across nine senior leaders and their reports• Change management subject-matter expertise across the full digital transformation programme• Supported planning and management of 2,500 stakeholder engagement activities• Analysed skills audit and training needs analyses and briefed directors on 3/5-year strategiesAchievement Highlights:• By creating and leading all digital maturity assessment activities across a nine-person senior leadership team, I created a standardised framework for the business’s stakeholder community. The Digital Maturity Matrix set departmental benchmarks and guided reporting. I led planning interventions, digital maturity feedback findings, and coached deputy directors on 'Digital Maturity.’• I supported the creation of the hybrid cloud office to enable the deployment of AWS digital solutions across stakeholder communities.• I re-formed a Digital and Cloud Leaders Network, comprising key influencers, delivery managers, and senior staff, which owned the strategy and delivery of AWS digital solutions. They aligned activity by streamlining proprieties, clarified the understanding of the impact of planned change, and assisted senior leaders with running digital transformation.• I co-facilitated a benefits map, and guided directors on scale of change required. I also analysed results and briefed some Deputy Directors on Skills Audit and Training Needs as well as the implementations for the options

• Led the design, development, and delivery of The Best People (TBP) Continuous Professional Development (CPD) programme for experienced change management professionals• Pioneered a four-module programme inclusive of organisational change leadership, managing change teams, change talent growth, and digital transformation leadership• Co-developed course content and delivered 12 programmes, which included 120 delegates in totalAchievement Highlights:• My leadership of TBP’s continuous professional development course for experienced change management professionals facilitated a 30% success rate in delegates who were subsequently promoted to manage change teams or appointed to lead digital transformation programmes, which, in turn, enhanced the reputation of TBP’s career professional advancement brand. I co-developed course content and managed the marketing and sales activity that attracted 120 delegates.• The tailored, one-to-one feedback and career coaching I provided resulted in 80% of delegates, over the 12 programmes, reporting increased pay or transition to higher-paid change management lead roles. I devised and managed a post-event strategy, which helped to create change networks, embed workshop learning, and enhance TBP’s reputation for supporting long-term change.

Coventry, West Midlands, Gb

• Managed the change activities of a GDPR global programme into JLR within seven months, inclusive of 74 contractors, 18 central business functions, and eight European markets• Created and supported the development of the change approach and resource planning• Devised and led the Change impact Assessments for all impacted teams• Led data inventory and mapping across Europe and 18 central functions• Facilitated working groups to create and sign off 14 detailed change plans to engage impacted teams to ensure project buy in and reduce resistance• wrote and deployed all change communications to both heavily and lightly impacted teams• supported the recruitment of 27 business analysts and 22 project managers across 18 business functionsAchievement Highlights:• The Business Change Programme of 14 centrally delivered projects reduced corporate risk and ensured data compliance with the Information Commissioners Office in the UK. This incorporated 74 contractors, 18 business functions, and eight European markets. Ten of the most critical customer-facing departments were fully compliant on May 25, 2018, in line with UK regulatory requirements. Non-compliance was associated with an estimated risk of £960m – 4% of JLR's global turnover. • I oversaw communications, training, and data-mapping activities needed for GDPR compliance and to meet JLR’s obligation to resolve any request within 30 days. I led a team in creating an inventory for all of JLR’s data and mapping its flow through the organisation. Just 4% of JLR's data had been recorded or mapped before the programme; 92% was mapped by May 25, 2018.

Coventry, West Midlands, Gb

• Spearheaded change management for all 37 projects under the FCE transformation programme• Coached SLT members whilst working towards PLC board sign-off across 21 markets• Led and managed key regional stakeholder communities across five global regions• Executive coaching to senior sponsors for the formation and development of the FCE programme• Co-facilitated the FCE Skills Audit and Training Needs Analysis, in collaboration with HR • Established and ran a change champions network formed of influencers and central/regional staff• Led communication to embed the FCE strategy and vision centrally and to 2,800 regional staffAchievement Highlights:• I devised, developed, and coordinated the change management activities for JLR's Future Customer Experiences (FCE), which were all aligned to 37 strategic projects deployed in 21 markets, across five global regions. The projects facilitated successful JLR trade during the COVID-19 pandemic. By streamlining change activity to align with customer strategy, the programme enabled substantial savings.• I created and managed change management activities that were key to delivering PLC sign-off of the FCE Programme. 2,700 (97%) of Marketing, Sales and Services (MS&S) staff attended online and/or face-to-face events to sell the FCE vision. The Change Impact assessment led to the prioritisation of the programme’s projects.• I co-facilitated the development of the 37 digital projects required to form an FCE programme that reduced the overall MS&S project budget. To create 37 signed-off projects, some 124 business projects were re-evaluated to align with the FCE vision and existing projects were either stopped, amalgamated, or transformed. I worked with board members to drive engagement and support.

Coventry, West Midlands, Gb

• Led improvements to IT project throughput and created a roadmap for IT Business Relationship Managers (BRM) deploying IT solutions for the Marketing Sales and Service (MS&S) business• Managed IT BRMs from the Waterfall project management methodology to Agile ways of working• Developed and implemented new team behaviours for BRMs, driving collaborative thinking• Created and led the communications activities across MS&S staff on new way of working• Established listening forums between IT and the Business to address established problems• Reviewed and updated JLR sales planning, forecasting, and vehicle order management strategiesAchievement Highlights:• I significantly enhanced customer experiences and the reputation of IT department across MS&S. I developed and implemented new team behaviours to drive collaboration and systematic thinking, transforming customer engagement and developing IT drop-in surgeries. I established new sales planning, forecasting, and vehicle order management processes. • I progressed the IT BRMs and MS&S department from Waterfall project methodology to Agile working methods, which helped reduce the delivery time for IT projects. I developed communications and engagement, led change impact assessments, created an MVP pilot test, supported skills and training auditing and analysis, and coached the MS&S leadership on the behaviours required to lead in an Agile environment.

London, Gb

• Led change management activities for the refresh of 6,000 stores in 21 global markets• Developed and delivered training for existing and new sales staff on new ways of working and mindset required in the newly refreshed store environment. • Built and rolled out the communications / engaging for all stakeholder groups across all channels• Refreshed stores reported a 12% increase in sales over non-refreshed stores• Oversaw organisational structure, change governance, stakeholder management, and comms• Developed and ran business readiness, adoption and stabilisation plans for project delivery• Managed the executive and key influencer relationships between the IT project teams• Coached business leaders to drive engagement and sponsorship of the refresh programme• Designed and delivered stakeholder engagement, with training and skills upgrades• Programme won Retail Week Award for ‘Team of the Year’ (2014)

• Led 26 change projects which impacted 380 staff under ‘Breakthrough’ branding• Created and implemented Breakthrough’s programme vison, change management strategy, organisational structure and business benefits• Wrote all project comms to 380 staff and managed all comms channels for Breakthrough• Led stakeholder and champions network to align all breakthrough activity• Programme won Retail Week Award for ‘Product innovation of the Year’ (2012)

Austin, Texas, Us

Minato-Ku, Tokyo,, Jp

• Designed and delivered all change activities globally to support an integrated business process / IT technical solution• Co-led PMO-IT functionality in delivering SAP APO, SAP R/3, Web/Online Services. • Led the end-to-end change planning and stakeholder analysis and engagement, establishing a global change network• Supported the implementation of a weekly working cycle, customer segmentation, product segmentation, CPFR, new demand management process, and new sales forecasting processesAchievement Highlight:• I led the change transformation activities of global staff from a monthly Demand Planning operational business cycle to a weekly one, leading to AMR classification as No. 11 Best Global Supply Chain (from outside the top 100) and over £100M EBITDA Impact.

Kabul , Kabul, Af

Brentford, Middlesex, Gb

Paris, Fr

Brentwood, England, Gb

Post Graduate Certificate, Change Agent Skills & Strategies

Dip Arch, Architecture (Riba Part Ii)

Ba (Hons), Architecture (Riba Part I)

Education record