Raymond Kim work email
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Raymond Kim is a Director GTM Operations at Fireblocks at Fireblocks. He possess expertise in salesforce.com, customer service, sales process, microsoft office, account management and 13 more skills. Colleagues describe him as "I have been lucky enough to have Raymond a part of the executive committee of the Santa Clara Silicon Valley Alumni Network. He's a very strong events coordinator for our organization who remains proactive and gains the input of all members. His events have been crucial to building our brand and gaining new members. S.C.S.V.A.N. would not be where it is today without his positive attitude, successful events, and reliability. I highly recommend Raymond for any position in marketing and/or events coordination.", "Raymond worked as an intern at a start-software sales company. We were incubating the company and needed help organizing and researching topics and projects essential to get things off the ground. Raymond filled that void extremely well. He is attentive to details. His can-do attitude is infectious. He could effectively work with minimal instructions, asking just the right questions. He would then deep dive into the research topic at hand and then provide the essential feedback from which to make decisions. He is genuinely interested in business. Do let his quiet nature mislead you - Raymond is talented and smart, an asset short term and long term to a smart manager looking for talent.", and "Raymond is a highly motivated, concientious individual who has shown great sales results in a needs based profession. Raymond works well in a team environment as well as being self motivated to succeed in a competitive field. Raymond truly cares for his clients and their needs, helping them find appropriate solutions for their circumstances."
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Director - Gtm OperationsFireblocks Mar 2024 - PresentNew York, Ny, Us• Leading team of 5 Sales Ops team members providing tactical and strategic support to Sales Director, Renewal Management and Customer Success teams, generating over $120M in ARR.• Executed the Sales team transition to a land and expand sales model with the CS org leading to a 34% QoQ growth in contract upsell and expansions.• Successfully guided implementation of Salesforce and migration from Hubspot of resulting in transformative improvements to data quality and sales/renewal processes. • Advising on evolution of our Quote to Cash process for sales and Revenue Operations, resulting in improvements to CPQ implementation and revenue reporting.• Collaborating, advising and executing on strategic cross-functional projects with RevOps, Product, Legal, Customer Success and Finance ranging from NPI, new process implementation, and reporting/analytics.• Responsible for accurate sales forecasts and revenue reporting from SFDC and Gong.• Managing and executing annual and mid-year sales planning on comp plan design, quota, comp plan incentives (SPIFFs) and territory changes. -
Senior Manager - Global Gtm OperationsFireblocks Feb 2022 - Feb 2024New York, Ny, Us• Provided tactical ad hoc support to all sales functions (Sales, BDRs, and Customer Success)• Leading a team of 4, responsible for Salesforce and Hubspot administration, deal management and structure, reporting monthly/quarterly business metrics and projects/ticket requests. • Designing and building Sales and Account Management processes and best practices. • Primary Sales SME and project lead on Salesforce implementation – leading design of SFDC, UAT testing, data clean-up/migration and change management.• Enabling Corporate Strategy / Partner sales initiatives such reselling partner products and transacting through cloud provider marketplaces (AWS, GCP, Azure). -
Global Customer Success Operations - Territory & Quota ManagerDocusign Aug 2020 - Feb 2022San Francisco, Ca, Us• Quickly ramped and took over CSM territory and comp plan administration during a high growth period (CSM team doubled in size)• Administered compensation plan for the Customer Success Manager team (150+ CSMs)• Owned Monthly/Quarterly consumption (customer usage) and churn reporting for the CSM team, as well as compensation exception approval reviews• Managed quarterly CSM territory shuffle to realign CSM resources to customers and sales teams• Led annual planning for Customer Success organization comp plan design, comp plan measures and implementation• Enabled CSM team and other stakeholders on the CSM comp plan design and plan drivers• Collaborated with DS Anaplan COE to scope, design and build a CSM territory management and quota calculation module in Anaplan -
Sales Operations ManagerCisco Security Jan 2018 - Aug 2020San Jose, California, Us• Supporting a sales team generating over $100M/year sales. • Leading a team of 4 analysts, responsible for SFDC administration, deal support, metrics, territory management and sales enablement. • Operationalizing new security product and offer launches in cross functional projects with Business Systems, Product, Sales, Finance and Marketing.• Managing sales compensation process for the Cloud Security Sales and Sales Engineering teams.• Advising other Cisco business units and recent acquisitions on best practices for running a SaaS sales team, and operationalizing their upcoming integration into the Cisco sales ecosystem. • Collaborating with our systems team on strategic Salesforce CRM projects, such as CPQ implementation, data clean ups, and Lightning implementation.• Working with Business Intelligence team to analyze and audit our sales pipeline/bookings for accuracy. -
Sr. Sales Operations AnalystCisco Feb 2017 - Jan 2018San Jose, Ca, Us• Led a team of two Sales Ops analysts with a focus on sales support, order management and channel operations.• Managed the team project lists and tickets submitted to Business Systems to ensure projects are completed on time for our various stakeholders. • Rolled up bi-weekly pipeline forecast to internal stakeholders from the product, demand-gen and sales organizations• Provided technical assistance and training documentation to the Sales team and Cisco Partners to prepare them for transacting on the Cisco Commerce Workspace platform.• Worked with the Cloudlock sales/marketing operations and Cisco Integration teams to train and prepare the CL sales team for a successful GPL launch and migration onto our Salesforce instance. • On-boarded new Channel Reseller and Distribution partners on the product and price book, quoting, and ordering Umbrella. -
Sales Operations AnalystCisco Jul 2015 - Feb 2017San Jose, Ca, UsOn August 27th, 2015, OpenDNS was acquired by Cisco for $635M, and is now part of the Cisco Security Business Group. • Provided live technical assistance and troubleshooting to the global sales team in Salesforce and quoting tools.• Ran on-boarding program to ensure every new hire had the appropriate product and sales tool trainings needed to be successful in their role by creating technical and process documentation for Sales, SE, and Channel teams. • Led the successful migration of sales territories from our legacy mapping to Cisco territories.• Built and managed reports and dashboards for sales, renewals and Channel for tracking the health of the business. • Developed lead management processes and best practices for the Business Development Team to ensure lead flow from Marketing to sales, resulting in maximizing lead conversion and pipeline generation.• Performed list uploads utilizing Marketo and Cloudingo for leads generated from Marketing and Sales events. -
Senior Market Development Associate IiiCisco Sep 2014 - Jun 2015San Jose, Ca, UsQ1 2015 - $1.76 MM in Sales OpportunitiesQ2 2015 - $1.36 MM in Sales Opportunities• Consistently achieve sales opportunity creation quotas valued over $1.2MM each quarter.• Conduct interviews of new MDA applicants.• Manage a team of 9 Market Development Associates to exceed quarterly sales goals of over $6MM per quarter.• Train new hires on business process, qualification process, customer service, and lead management. • Assist the inbound and outbound sales development teams with ad hoc projects and building reports. • Review and build business processes to improve team workflows and speed up sales opportunity creation.• Building reports in Salesforce to keep track of pipeline generation progress.• Working cross functionally with Sales to ensure Service Level Agreements are being followed.• Working with sales, marketing, support and customer success. -
Market Development AssociateCisco Jun 2013 - Sep 2014San Jose, Ca, Us• Educated, qualified, and routed inbound inquires as sales ready leads.• Leading high-level technical discussions with senior executives and IT professionals about network security and our products• Interacted with prospective customers via phone, email, and live chat.• Collected and recorded quality data on key prospect attributes to enable effective market analysis.• Provided closed-loop feedback to ensure continuous process optimization.• Assisted with marketing campaign management, focused on lead generation.• Consistently achieved lead quotas over $1MM each quarter to ensure revenue objectives.• Created email campaigns to nurture leads by explaining our solutions in a clear and concise manner.• Used multiple sources and tools to research companies and keep our database up to date with recent lead information. -
Sales Development RepresentativeCisco Nov 2012 - Jun 2013San Jose, Ca, Us• Consistently exceeded sales pipeline-building goals in my first 3 quarters resulting in • Efficiently managed a high volume of inbound sales inquiries via phone, email and live chat.• Led in depth discussions with IT professionals and executive level leads on OpenDNS solutions.• Researched target verticals for outbound prospecting opportunities and cold called C – Level execs. -
Multi Line AgentAaa Northern California, Nevada & Utah Oct 2011 - Oct 2012Walnut Creek, Ca, Us• Exceeding sales goals by achieving over $25,000 a month in sales and managing over $200,000 in accounts.• Reviewing house account policies for opportunities to sell additional memberships and insurance products as part of a strategy to increase sales and maintain a high rate of retention.• Managing leads on Salesforce.com and converting sales opportunities into customers.• Utilizing sales and underwriting tools to assess risk, recommend appropriate products and generate sales.• Performing excellent customer service for members and developed long term relationships with customers.• Sustaining knowledge of over 10 different products and underwriting guidelines resulting in quality sales.• Attending community and business events to market the AAA brand and prospect for sales opportunities. -
Life Insurance SpecialistAaa Northern California, Nevada & Utah Aug 2010 - Oct 2011Walnut Creek, Ca, Us• Cold called over 300 prospective customers a month, overcoming objections and setting appointments.• Articulated AAA insurance products to educate clients’ on the value of life insurance and capture their interest.• Evaluated clients’ finances and family situations by conducting need analyses to make recommendations and create personalized life insurance plans.• Completed field underwriting to pre-qualify applicants and minimize the cost to acquire new insured’s.• Reviewed insurance policies for customer retention and to ultimately solicit opportunities for additional sales.• Evaluated client finances and conducted needs analyses to provide appropriate insurance solutions.• Consulted clients on asset retention strategies while building lasting customer relationships. -
Chapter Events OfficerSanta Clara Silicon Valley Alumni Network Jun 2011 - Jun 2012• Worked with an executive team to successfully franchise the alumni chapter of DSP.• Created chapter events to provide alumni an opportunity to reconnect and network.• Reached out to collegiate and unaffiliated alumni to recruit new members to the chapter.
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Lunar New Year Banquet CoordinatorChinese Student Association Sep 2009 - Jun 2010• Directed a successful event promoting Chinese culture awareness that garnered over 350 attendees.• Managed a team of over 40 students in logistics, foodservice, public relations and decorations committees.• Facilitated weekly meetings and rehearsals to effectively meet strict deadlines and project milestones.• Fundraised over $4000 from UCSC resources and ticket sales to pay for entertainment and refreshments.• Collaborated with over 10 organizations and performers to create entertainment for guest.
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Business InternVenadata Jul 2009 - Jun 2010•Assisted with the logistical duties required to set up a new sales/marketing company•Researched and compiled profiles of prospective clients •Co-developed a template for a sales-marketing action plan•Designed a market survey for local real estate agents to analyze interest in a new real estate marketing tool
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Co-Founder And MemberDelta Sigma Pi - Pi Chi Chapter Mar 2009 - Jun 2010• Co-founded the first professional business fraternity at UC Santa Cruz.• Served as the Vice President of Professional Events and member of the chapter executive team.• Established relationships with UCSC and professors to obtain endorsements for a new campus organization.• Recruited potential members to grow the chapter from 8 students to over 40.• Created chapter events focused on professional activities to educate students and market the chapter.
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Waiter (Seasonal)Pinole Creek Cafe Jun 2005 - Jun 2010• Provided exceptional customer service that resulted in great customer satisfaction• Maintained the relationship between customers and the restaurant.• Remained highly knowledgeable about the food served at the restaurant in order to educate customers and help them make informed decisions.
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InternUniversity Of California Santa Cruz Internal Audit Jan 2010 - Mar 2010• Assisted auditors with by reviewing UC policies and controls and by creating test matrices• Created an audit case study for future interns by reviewing past audits and using CCH Teammate Audit Management program to formulate an audit scenario.• Reviewed, edited and prepared ongoing audit reports and summaries.
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InternCity Of Pinole Public Works Department Aug 2009 - Sep 2009• Audited department financial statements and purchase orders to ensure accurate reporting.• Created a spreadsheet to organize purchase orders for future reporting.• Created a database of contractors for future public works projects.• Assisted with the contract bidding process as a notetaker
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Cofounder And Events CoordinatorUc Santa Cruz Business Plan Competition Jan 2009 - Jun 2009San Jose, California, Ushttp://www.mercurynews.com/centralcoast/ci_11661272• Established the first Business Plan Competition at UC Santa Cruz.• Assisted with the planning and logistics of the competition banquet, with dinner, meet and greet with judges, and the finalist's presentations with a live audience.• Created and edited the banquet program.• Attended weekly meetings to develop the format of the competition.• Developed relationships with the UCSC Economics and Engineering departments to obtain funding and operational support
Raymond Kim Skills
Raymond Kim Education Details
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University Of California, Santa CruzFinancial Accounting -
Berkeley High School
Frequently Asked Questions about Raymond Kim
What company does Raymond Kim work for?
Raymond Kim works for Fireblocks
What is Raymond Kim's role at the current company?
Raymond Kim's current role is Director GTM Operations at Fireblocks.
What is Raymond Kim's email address?
Raymond Kim's email address is ra****@****ail.com
What is Raymond Kim's direct phone number?
Raymond Kim's direct phone number is +151067*****
What schools did Raymond Kim attend?
Raymond Kim attended University Of California, Santa Cruz, Berkeley High School.
What are some of Raymond Kim's interests?
Raymond Kim has interest in Cooking, Entrepreneurship, Snowboarding, Cars, Dancing, Hiking, Music, Mountain Biking, Swimming.
What skills is Raymond Kim known for?
Raymond Kim has skills like Salesforce.com, Customer Service, Sales Process, Microsoft Office, Account Management, Project Management, Sales Operations, Property And Casualty Insurance, Sales, Life And Health Insurance Licenses, Leadership, Scrum.
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