• Gathering information from taxpayers and representatives to establish the precise nature of their enquiry or request.• Customer satisfaction, understanding the problem and providing a solution to each taxpayer.• Applying legislative and regulatory provisions, policies and guidelines.• Reviewing and directing enquiries or issues to the appropriate department for resolution.• Preparing reports, letters, and other documents.• Helping taxpayers to resolve any issues when logging into their online CRA account.• Updating personal and tax information for taxpayers on a internal database.

• Analyzing, processing, and resolving files or requests from taxpayers and their representatives.• Obtaining information from and providing information to taxpayers and representatives both verbally (via telephone) and in writing.• Investigating, correcting, and updating taxpayer accounts in various computer systems.

• Hire, train, manage, coach and develop all staff in the areas of sales, customer service, and shipping/receiving/warehousing. • Provide on going feedback to employees and conduct formal performance reviews.• Develop business management goals and objectives that lead to growth and profitability. • Ensure the company has the adequate and suitable resources to attain its goals and objectives.• Maintain relationships with partners/vendors and suppliers.• Representing the company at trade events, conferences etc..• Ensuring adherence to company guidelines.

SEPTEMBER 2010 – NOVEMBER 2018• Providing in-depth support for all company departments; upwards of 10 departments across three locations.• Recruit, train, mentor, motivate, and provide leadership, while being direct manager for all Customer Service Representatives.• Regular schedule development, including maintaining the company calendar of external bookings and assisting the planning of special/corporate events.• Liaison for the building manager, IT Company, and cleaning contractor.• Payroll processing and monitoring. • The final customer service step; supporting employees and resolving customer issues while simultaneously maintaining a healthy customer relationship.• Chair of the Occupational Health and Safety committee; planning, chairing meetings, and organizing and maintaining all company OHS files.• Responsible for the compete management of the MindBody Registration system used company-wide since its introduction

OCTOBER 2006 – SEPTEMBER 2010• Communicate airport standards and procedures updates to CSA’s• Facilitate daily operational briefings with CSA’s• Monitor breaks and manpower allocation in their work area.• Complete incident/accident investigations and reports.• Provide technical mentorship, support and direction to CSA's.• Respond to unruly passengers in accordance with WestJet procedures.• Booking customer reservations and checking in passengers.• Performing all necessary cash duties. • Overseeing duties in baggage department.• Ensured that all company procedures and Federal Aviation Regulations were adhered to.• Organizing passengers for arrival and departure.• Operating bridge, Offloading and loading aircraft.

JUNE 2005 – SEPTEMBER 2006• Booking customer reservations and checking in passengers.• Performing all necessary cash duties.• Performing duties in baggage department.• Grooming aircraft prior to departure.• Organizing passengers for departure and arrival.• Operating bridge. Offloading and loading of aircraft.• Assisting with employee scheduling.• Other administrative duties.

FEBRUARY 1996 – JUNE 2005• Assisting clients to determine travel needs.• Issuing receipts for payments and refunds.• Organizing flight and accommodation schedules.• Managing client electronic files.• Participating in business related seminars and workshops.• Representing company during business related trips.• Administrative duties, answering and directing phone calls.• Special Assignments: Office Manager.• Working independently as a travel consultant on site.• Coordinating flight and accommodation schedules.Lead Travel Consultant• Coordinating crew changes for offshore employees.• Arranging international travel for overseas employees.• Ensuring travel arrangements made for company executives.