Raylene Herrington Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas Area

Promotion within same company.· Planning, organizing and managing our corporate biometric screening events from start to finish· Organize and prepare event paperwork for distribution to clients and/or technicians. · Effectively communicate with clients to inform them on project/event status, including answering the client’s questions and handling the actions to resolve emergencies· Proactively trouble shoot issues as the arise in a professional timely manner

San Antonio, Texas Area

**Previous employer acquired by Premise Health. Maintained same position with a growing workload. Assist in the planning, organizing and managing our corporate screening events from start to finishCreate, maintain, and manage strict event deadlinesAbility to maintain a very strict attention to detailOrganizing event paperworkEffectively communicating with clients and increasing customer satisfactionTraining of clients on our proceduresGeneral office workProblem solving - thinking quickly and effectively to handle spur of the moment problems and complicated database conflicts. Takes personal action to provide resources and remove barriers to successAssisting Project Managers with their needsAssisting with answering the customer emergency phone line and handling managing the actions to resolve emergencies

San Antonio, Texas Area

Assist in the planning, organizing and managing our corporate screening events from start to finishCreate, maintain, and manage strict event deadlinesAbility to maintain a very strict attention to detailOrganizing event paperworkEffectively communicating with clients and increasing customer satisfactionTraining of clients on our proceduresGeneral office workProblem solving - thinking quickly and effectively to handle spur of the moment problems and complicated database conflicts. Takes personal action to provide resources and remove barriers to successAssisting Project Managers with their needsAssisting with answering the customer emergency phone line and handling managing the actions to resolve emergencies**Company acquired by Premise Health

Wells Fargo In San Antonio, Texas Area

•Sought-after as a project coordinator to support the PMO group with various Regulatory and Risk projects involving DOJ(Department of Justice) and OCC regulatory project mandates and activities•Manage and coordinate activities and resources in a project life-cycle (initiation planning, executing/controlling, and closing) in support of large-scale projects that are typically longer-term, with medium to high scope, impact, risk and complexity•Develops and maintains project documentation; tracks and reports project and budget status, identifies project/production issues and identifies resources to provide solutions or escalates to avoid project delays •Schedules and coordinates problem reviews and follows up on assigned actions •Updates Web sites that host project documents, reports, and/or group information •Serves as point of contact for project information and updates

San Antonio, Texas Area

•Project reporting - milestone summary, key issues, risks, benefits, and costs.•Meeting coordination - scheduling, taking meeting minutes, leading discussion when necessary.•Maintain work plans; enter status and updates into the MS Project software.•Create management reports and presentations as directed by Portfolio Manager to keep senior leadership up to date on schedule, budget, and deliverables status.•Collect, organize, and escalate project issues and risks to the assigned Project Manager.•Create and maintain collaboration environments for projects, by using the preferred software such as SharePoint or similar software.•Responsible for creating and organizing project work papers for validation •Facilitate meetings with project managers to collect status and discuss project issues.•Assigned to the following HR projects: o Workday Implementation – Focused on activities for Talent Management, Talent Acquisition, Compensation, Leave of Absence, Testing, and Cutover Activities o HR Service Center Transformation – Focused on activities and deliverable documents for HR Reporting, Data Management, and Data Operations.

San Antonio, Texas Area

•Ordering and delivering materials to instructors as needed•Experience with training system and providing training administration support•Run daily reports from the Learning Management System (LMS) and export them to MS Excel for filtering and pivot table purposes•Manage project for creating roles to assign training properly, along with a process on how to implement and track assigned training on a routine basis•Troubleshoot issues from employees with the Learning Management System (LMS), including but not limited to updating records, assigning and un-assigning training courses, maintaining employees training transcripts•Developed and maintain a process for the business to request training assignments based on employees’ job titles

• Data enter training records for all full time and contingent workers• Manage project to update On the Job Training records to align with industry standards• Schedule and coordinate training classes in the SAP/ERP system• Prepare training documentation for required courses for the site• Manage internal review of 100plus training records and polices to ensure compliance with FDA regulations• Ensure training and performance improvement program are effective and utilizing resources efficiently• Provide input and oversight for Training program documentation practices• Manage the work of training consultants , contractors, vendors, and full time employees• Developed and maintained new processes to track training assignments to new employees hired• Managed the request system for training ensure priorities were met and deadlines were maintained

San Clemente

•Managed all web-based training (WBT) and classroom training for the Site Support Services (SSS) division, which consist of approximately 200 employees both Edison and Contract/Vendors. I enroll and track the WBT to completion for all employees in my area of responsibility. Scheduled, coordinated, and tracked all training for the entire division, including all badged contractors and vendors assigned to SSS. •Generate training reports which track missed training, qualifications, and future training scheduled. •Created the Division Performance Assessment every quarter. This report requires me to analyze all the performance data for the division, including Human Performance and Corrective Action Performance. Gathered and analyzed data, present the information to divisional leadership, and provide recommendations on how to improve divisional performance. • Qualified to trend divisional performance issues in a timely manner and report to SSS management any adverse trends identified. •Selected as the division’s Action Review Committee (ARC) representative. Reviewed and disposition all Nuclear Notifications (NN) written by employees daily•Selected as the divisional Human Performance Advocate. Created a bi-weekly report tracking our division performance in Human Performance and Industrial Safety for Station Senior Management’s review.•Severed as the Self-Assessment Leader. Led, participated, and performed Focused Assessments for the division. Generated and analyzed Performance Improvement metrics. Analyzed the data and recommended actions to divisional leadership on how to improve performance. •Managed the Facilities Support Center (FSC) trouble desk with a variety of duties, including but not limited to, coordinating, trouble shooting and assisting in all trouble calls, walk-in, emails processing and resolving work scheduling conflicts. Produced a monthly report to help track open assignments to employees who work with in Facility Management.

San Onofre Nuclear Generating Station, San Clemente, Ca

Health Physics Department •Demonstrated ability to provide comprehensive support to senior-level staff including data analysis, charting and graphing of data •Responsible for the Unitech Service Group Contract, thus gaining knowledge and experience writing scope of work and monitoring performance.•Assisted HP Training Coordinator in tracking training progress for HP staff, including supervisors and managers. Generated a personnel tracking system to track employee’s training to ensure compliance with government regulations.•Responsible for ordering parts and supplies for the HP upcoming outage operations through the ERP/SAP systems.•Gained experience in developing work flow processes and tracking mechanisms for capturing historical data and developing methods to better serve the department’s needs. My flexibility, ability to rapidly learn new work processes, work ethics and dependability has allowed me to quickly adapt to the new SAP/ERP processes, which I am learning quite easily.Facilities Management – Customer Service•Demonstrated ability to provide support to senior-level staff and contractor personnel including but not limited to project scheduling, time management, and effectively coordinating all essential tasks such as the processing of Work Orders, projects, and assignment distribution to all discipline, crafts, department leads and respective project managers.•Responsible for tracking and generating reports of all Work Orders in order to maintain accurate account of work status and assignments. Responsibility also included the distribution of these reports in a timely manner to senior management. •Managed the Facilities Support Center (FSC) trouble desk with a variety of duties, including but not limited to, coordinating, trouble shooting and assisting in all trouble calls, walk-in, emails processing and resolving work scheduling conflicts.

San Jose/ Sacramento, Ca

•Hired to provide day-to-day services. Quickly learned the restaurant policies and procedures and was chosen to travel to other new Cheesecake Factory Restaurant locations throughout Northern California to train new employees prior to the opening of new restaurants. Assisted and coached all new employees in a managerial role while in training. After employees were certified I continued to coach them in an Advisory role through opening day and beyond.•Transferred to the Sacramento restaurant location. Able to quickly adapt and function with little or no training. Held the position of designated Lead Trainer for all new employees at this location. As Lead Trainer, I was responsible for teaching all new employees procedures and policies in a classroom setting. I was also responsible for setting up all training schedules, where new employees were paired up with a designated trainer for their on the job training. Responsible for all the designated trainers; this was approximately 1/3 of the entire staff. Traveled to other locations throughout California where new restaurants sites had been identified to assist in setting up the restaurant and provide training to new employees. Dealt with conflict resolution as related to customers’ issues and dispute. Received commendation for my professionalism, good attitude and manner in which training was conducted, as well as the demonstrated knowledge of the business in which trainees came out of their training classes.