Virginian and passionate about organization and planning, I am a curious marketer who loves to learn new things, with knowledge of social media, digital marketing, communication, branding, campaigns, events. Strong customer service and recurrence management skills, experience to develop marketing strategies, increase market share and improve customer retention. Organized, creative and self motivated.+5 years managing initiatives in social media and digital marketing, communication and event production, customer service and B2C efforts.Experience in community and relationship management, training of new employees and spokespersons. Leadership in internal projects. Strong management and communication skills at all levels of the organization. Assessed as organized, practical, curious, quick to learn and who really wears the shirt of the business.My objective is to help the company to: 1) achieve the planned results according to the projections; 2) enhance the quality of internal and external communication; 3) create marketing strategies to attract new customers; 4) create a solid and trustworthy culture, online and offline.And besides being a good dancer, I also love chocolate, lol!Marketing | Social Media | Customer Service | Event Production | Operations Management | Recurrence Management | B2C | Community Management | Bills to pay .
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Gerente De OperaçõesDestraveSão Paulo, Brazil -
Operations ManangerDestrave Mar 2022 - PresentSão Paulo, BrazilDestrave is a startup of vehicular assistance services, with the purpose of offering and improving services that already existed but that have always been limited for those who have insurance. Our goal is to build an ecosystem of services aimed at the world of vehicles and "unlock" our customers' daily lives by providing a simple language, without tricks or bureaucracy.As an operations manager, I lead the team so that we have aligned objectives and goals, I manage and monitor projects and internal processes such as:- ensure that payment system automations work;- make improvements to the website and customer experience at the time of subscription;- develop communication and custumers relationship strategies;- develop Marketing strategies (online and offline media, and content for social media);- analyze and monitor existing services to ensure that our customers are being served with excellence;- searches for new products and services to add to our subscription;- among other types of resources according to the needs and reality of the company. -
Community ManagerDestrave May 2020 - Mar 2022São Paulo, BrazilCommunity ManagerI started my journey at Destrave at the very beginning of the operation, at first I was hired to take care of social media and assist in general marketing. Being a startup, with a collaborative format and each time I start, I was inserting myself in the day by day and also adding value in other areas.In addition to content for networks, I took charge of customer service and social assistance for leads in the pre-sales, monitoring the calls in order to build a relationship of trust with customers (in the after-sales or as a bridge between customers and the call center ), continuing to assist in marketing with search and relationship with ambassadors, partners and digital influencers.I also started to follow the general operations, helping in the activity of registering subscriptions (payments) and other activities to improve our, internal processes and communication services. -
Social MediaShare Comunications Jan 2020 - May 2020Campinas, São PauloThinking of an extra income, after taking digital marketing courses, I decide to work contacting small businesses to boost your business by managing your social networks.Through weekly follow-ups, I helped them improve their digital positioning, did a market study, worked on a visual identity (building branding, personas, archetypes, buyer personas, purchase journey, etc).
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Events ManagerMess" Sep 2018 - Mar 2020Campinas, São PauloMESS" is an event producer located in Campinas/SP that gained notoriety and recognition in the years 2018/2019, for relating major brands with its selected audience, through a diverse range of memorable experiences and effective results, with activations were renewed with each edition.My role as manager was to accompany each project from the creative base, through all the planning to its execution. In addition to event production, the production company opened new ramifications, such as managing freelancers in the entertainment industry, scenography and marketing for emerging companies in the Campinas scenario.Main attractions: Jefferson Moraes, Turma do Pagode, JetLag, Guilherme and Benuto, Grupo do Bola, DJonga, etc.Main branding partnerships: Absolut, Jameson, Beefeater, Budweiser.
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Administrative AssistantMarcio Antonini Landscaping Apr 2016 - Sep 2018Campinas, São PauloEntry of maintenance costs and purchases of parts and tires in the spreadsheet;Lower price/conditions closing and board validationProspecting new suppliers of parts, oils, tires and mechanical servicesProspecting for new input suppliersUpdate of the input cost spreadsheet
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It InternshipHt&Ip Technology Aug 2013 - Oct 2014Indaiatuba, São PauloWebsite Developer and Direct Customer Support • Develop and implement complex Internet and Intranet applications on multiple platforms. • Document all the company's processes, seek the solution of problems to help the team.• Design and strategize component development practices to support future projects.• Give direct support to the systems and follow up on tickets, updates and migrations together with the users involved.
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Systems Analyst (Intern)Cellulose Irani S/A Feb 2011 - Oct 2012• IT Infrastructure Trainee.• Answer internal calls. • Provide general documentation of IT processes, answer and follow up on level one calls.• Tracking user queries and troubleshooting support.• Monitor, test and approve updates to internal systems.• Train key users according to their respective System permissions.• Install and configure computers, printers, collectors and smartphones.
Rayla Reis Education Details
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Fatec - Faculdade De Tecnologioa De IndaiatubaBanco De Dados -
Business Strategy And Execution -
Colegio Politecnico Bento Quirino Und. IiiInformation Technology -
Gestão De Qualidade -
Gestão De Qualidade
Frequently Asked Questions about Rayla Reis
What company does Rayla Reis work for?
Rayla Reis works for Destrave
What is Rayla Reis's role at the current company?
Rayla Reis's current role is Gerente de operações.
What schools did Rayla Reis attend?
Rayla Reis attended Fatec - Faculdade De Tecnologioa De Indaiatuba, Northwestern University, Comschool, Comschool, Colegio Politecnico Bento Quirino Und. Iii, Bsi Training Academy, Bsi Training Academy.
Who are Rayla Reis's colleagues?
Rayla Reis's colleagues are Gabriela Alexandre Costa, Gabriella Medeiros, Ryann Miranda.
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Rayla Reis
Assistente Administrativo Na Aipc Associação Nacional Das Ind. Proc. De CacauSão Paulo, Sp -
Rayla Reis
Anápolis, Go -
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Rayla Reis
Brazil
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