Ray Liu Email & Phone Number

Calgary, Alberta, Canada

• Lead assessment of core network performance and implement solutions for enhancements• Improve the end to end lifecycle of our services from inception and design through to deployment and operations• Participate in system design consulting, vendor engagements, and production implementations• Collaborate with business and technology teams to review requirements and recommend solutions• Drive everyday innovation through automation, process improvements to enhance productivity• Develop technical documentation: Detail design & architecture documents• Participate in operational improvement initiatives, in conjunction with other technology teams in the company• Use Agile engineering principles, participate in the efforts to quickly adapt to new technologies, services, and applications• Close collaboration with all wireless technology DevOps teams

Edmonton, Canada Area

As a member of the Strategic Development Team under the TELUS Chief Technology Office, responsible for the following aspects:• DevOps engineer for TELUS CDN network, design/evaluation/standardization with operation tier 4 support.• Standardized IP Multicast ABR delivery solution for TELUS OPUS TV network.• Standardized Varnish origin shield solution for TELUS on-prem and cloud origin servers.• Standardized 4K ABR Encoding block for TELUS Pik TV solution.• Establish Ansible/Resolve automation workflow for HP hardware and CDN services.• Tech prime and SME for TELUS Content Collection network, including IP, video, RF network.• Work with multiple business units to ensure the successful delivery of projects, including Project planning, logical engineering, production build, and corporate security.• Provide technical analysis and recommendations to engineering, enterprise network, and vendors to ensure smooth delivery and implementation.

Edmonton, Canada Area

• Network automation in Incident Management.• Plan and develop new automation model, including business analysis, programming, testing and implementing.

Calgary

Technical• Provision, commission, test, maintain and repair transport network elements and services• Provide trouble analysis (i.e. testing, fault isolation and repair functions; logs, alarms, operational measurements). • Work with appropriate areas for the implementation of hardware, software, firmware, product change upgrades and commissioning of network elements / services.• Complete preventative maintenance routines to ensure network reliabilityCommunications• Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with external / internal customers• Explain/discuss details regarding progress, issues, applicable charges and promote products and services.Administration • Provide information on job status, maintain logs and update applicable corporate systems.• Prepare time and expense reports.• Document and administer/track maintenance routines for transport, access and microwave radio network elements, power, environment and housekeeping.

Edmonton, Canada Area

• Decreased IT Helpdesk support by 28% from 2011 to 2012;• New Richmond Store build up project, responsible for network/IT infrastructure design and provisioning;• Maintain company WAN and LAN network topology, optimizie network performance;• Maintain store network harware such as Cisco routers, switches, Wireless controller, wireless AP, ASA firewall and Avaya VoIP phones.• Regular projects assigned by central office and headquarter, responsible for coordination between various vendors.