Ray Liu Email & Phone Number

Calgary, Alberta, Canada

• Lead assessment of core network performance and implement solutions for enhancements
• Improve the end to end lifecycle of our services from inception and design through to deployment and operations
• Participate in system design consulting, vendor engagements, and production implementations
• Collaborate with business and technology teams to review requirements and recommend solutions
• Drive everyday innovation through automation, process improvements to enhance productivity
• Develop technical documentation: Detail design & architecture documents

Edmonton, Canada Area

• As a member of the Strategic Development Team under the TELUS Chief Technology Office, responsible for the following aspects:
• DevOps engineer for TELUS CDN network, design/evaluation/standardization with operation tier 4 support.
• Standardized IP Multicast ABR delivery solution for TELUS OPUS TV network.
• Standardized Varnish origin shield solution for TELUS on-prem and cloud origin servers.
• Standardized 4K ABR Encoding block for TELUS Pik TV solution.
• Establish Ansible/Resolve automation workflow for HP hardware and CDN services.

Edmonton, Canada Area

• Network automation in Incident Management.
• Plan and develop new automation model, including business analysis, programming, testing and implementing.

Calgary

• Technical
• Provision, commission, test, maintain and repair transport network elements and services
• Provide trouble analysis (i.e. testing, fault isolation and repair functions; logs, alarms, operational measurements).
• Work with appropriate areas for the implementation of hardware, software, firmware, product change upgrades and commissioning of network elements / services.
• Complete preventative maintenance routines to ensure network reliabilityCommunications
• Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with external / internal customers

Edmonton, Canada Area

• Decreased IT Helpdesk support by 28% from 2011 to 2012;
• New Richmond Store build up project, responsible for network/IT infrastructure design and provisioning;
• Maintain company WAN and LAN network topology, optimizie network performance;
• Maintain store network harware such as Cisco routers, switches, Wireless controller, wireless AP, ASA firewall and Avaya VoIP phones.
• Regular projects assigned by central office and headquarter, responsible for coordination between various vendors.