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Leader with over 25 years experience redefining processes to achieve customer satisfaction. Strong classroom as well as hands-on trainer. Call Center leader with successful track record of developing people and processes that exceed objectives. Capable of analyzing problems and executing solutions that make sense and support the goals and objectives of an Organization. Additional experience includes both retail and commercial lending, financial statement analysis and business development. Recognized in 2007 as President’s Award Winner for Excellence in Sales. Excellent communicator with strong coaching skills and the ability to multitask, delivering project results within time and budget constraints.Specialties: Coaching and DevelopmentProject ManagementForecasting and Budgeting
Mcmc Auto Ltd
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General ManagerMcmc Auto Ltd Jun 2013 - PresentFort Worth, Tx-Primary function is to train, motivate, and educate the best staff in the Industry. *Responsible for 8 sales locations, Customer Contact Center, as well as Collateral Protection Department. *Directs and oversees all aspects of the organization's customer service policies, objectives, and initiatives. *Develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints.
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Director Of Customer Service/CollectionsMcmc Auto Ltd Oct 2008 - Jun 2013Fort Worth, TxDirects and oversees all aspects of the organization's customer service policies, objectives, and initiatives. Develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints. Responsible for effective execution of collection strategies and overall portfolio liquidation.
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Collection ManagerMercedes-Benz Financial Mar 2008 - Aug 2008Fort Worth, Texas, United States• Directed and monitored the collections department to meet operational needs; hired, reviewed, scheduled, trained and monitored work staff.• Analyzed collection reports to identify trends or opportunities that may affect our strategies to include use of automated dialer.• Informed management of trends in loan underwriting contribution to delinquent and charged off loans.• Coached and developed the talent within the organization to maximize effectiveness as well as increase morale.
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Dealer Relations ManagerMercedes-Benz Financial Jul 2006 - Mar 2008Pittsburgh, Pennsylvania, United States• Promoted MBF as first choice provider of financial services for the dealerships as well as retail customers. Requests included wholesale lines of credit, real estate and working capital loans, and revolving lines of credit• Ensured that key dealership personnel were aware of the products and services that MBF provides• Provided sales training for finance managers and sales professionals to promote increased sales for our brand partners• Met with C-level dealership personnel to increase wholesale/retail portfolio
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Dealer Credit AnalystMercedes-Benz Financial Jan 2004 - Jul 2006Parsippany, New Jersey, United States• Provided financial analysis and recommendations for dealer financing products, highlighting the risk to MBF. Requests included wholesale lines of credit, real estate and working capital loans, and revolving lines of credit• Analyzed the financial condition and trends of existing wholesale relationships to determine whether risk factors have changed. Ensured that wholesale documentation is accurate and complete.
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Collection Group LeaderDaimlerchrysler Financial Services May 2002 - Jan 2004Lisle, Illinois, United States• Directed and monitored group to meet operational needs; hired, reviewed, scheduled, trained, and monitored work staff.• Analyzed collection reports and provided Senior Management with loss forecasts for 30-120 day losses.• Coached and developed subordinates to maximize effectiveness and achieve their own career goals
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Collections/Operations ManagerDaimlerchrysler Financial Services Apr 2000 - May 2002Horsham, Pennsylvania, United States• Directly led and managed total of 150+ support personnel.• Oversaw titling, repossessions, and collections functions within a Collection Center environment.• Hired, trained, and established strategies for new collection format.
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Retail Credit AnalystDaimlerchrysler Financial Services Oct 1998 - Apr 2000Horsham, Pennsylvania, United States• Analyzed consumer applications while utilizing available tools, policies, work instructions and reporting capabilities to ensure mix of acquisition quality and volume complies with standards and strategies. • Balanced building positive dealer relationships with increasing market penetration. • Supported credit decisions by analyzing customer's financial condition, ability to pay and communicate to appropriate dealer personnel.
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Collections SupervisorDaimlerchrysler Financial Services Jan 1997 - Oct 1998Horsham, Pennsylvania, United States• Daily management of a team of collectors.• Evaluates workflow and coordinates work activity to ensure operational requirements are met.• Manage difficult or emotional customer situations and coach team to resolve. • Lead transition of our current organization towards collections industry best practices. • Inspire and motivate team through coaching and development to meet departmental goals.
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Collections RepresentativeDaimlerchrysler Financial Services Jan 1996 - Jan 1997Horsham, Pennsylvania, United States• Discuss available payment alternatives, negotiate payment plans, and respond to customer inquiries. • Manage customer accounts to ensure the collection of past due retail and lease financing of new and used vehicles sold at Chrysler Group franchised dealers. • Use communication and analytical skills to provide mutually beneficial problem resolution
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SergeantU.S. Army Jan 1992 - Jan 1996Fort Drum, New York, United States• Compute firing data for an artillery battery of 6 guns. The process consists of determining the precise target location based on the observer's location if needed, then computing range and direction to the target from the guns' location.
Ray L. Skills
Ray L. Education Details
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Business Administration -
Archbishop Ryan Hs
Frequently Asked Questions about Ray L.
What company does Ray L. work for?
Ray L. works for Mcmc Auto Ltd
What is Ray L.'s role at the current company?
Ray L.'s current role is General Manager.
What is Ray L.'s email address?
Ray L.'s email address is ra****@****hoo.com
What is Ray L.'s direct phone number?
Ray L.'s direct phone number is +168223*****
What schools did Ray L. attend?
Ray L. attended La Salle University, Archbishop Ryan Hs.
What are some of Ray L.'s interests?
Ray L. has interest in Saltwater Fishing.
What skills is Ray L. known for?
Ray L. has skills like Leadership, Finance, Forecasting, Management, Customer Satisfaction, Credit, Call Centers, Sales, Strategy, Process Improvement, Team Building, Business Development.
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