Raylon Coach Email & Phone Number

Tucker, Georgia, United States

Assist in the development of billing policies and procedures to streamline efficiencies in billing operations. Collaborate with sales team members to understand new pricing models and discounts offered to customers. Identify any errors or discrepancies in invoice calculations before sending out invoices. Supervise a team of 8 billing clerks to ensure accuracy and efficiency in daily tasks. Research and resolve billing inconsistencies and errors through individual and collaborative analysis. Train new team members on company policies and accounting systems to keep team operations productive and efficient. Work closely with accounting department staff to secure accurate customer invoicing. Work with team members and leadership to identify and develop process improvements. Identify areas where efficiency could be improved within the billing department. Investigate and resolve issues to m maintain billing accuracy. Manage billing process for all lines of business and customers. Review customer contracts for accuracy prior to issuing invoices to customers. Partner with leadership to create written policy and a Formal Training Programs for newly developed Centralized Billing. Perform quarterly and Annual Performance Appraisal reviews

Tucker, Georgia, United States

Analyze data from customer accounts to identify discrepancies. • • Generate invoices based on contracts, agreements, and other documents received from clients. Review customer contracts for accuracy of pricing, terms of payment, and discounts. Review and processed customer invoices for accuracy. Track costs associated with individual projects and invoices to ensure accurate reporting. Work with team members and leadership to identify and develop process improvements.

Stone Mountain, Georgia, United States

Coordinate field technicians for the inspection and repair of damaged and malfunctioning water meters. Conduct research and analysis of water consumption patterns for diverse business and residential customers. Investigate and resolve billing inconsistencies and errors through individual and collaborative analysis. Review and prepare invoices for release.

Atlanta, Georgia, United States

Analyze customer accounts to identify discrepancies and resolve billing issues. • • Leverage integrated billing software to submit accurate claims. • Engage with small and medium-sized enterprises through cold calling and subsequent telephone follow-ups. Research customer account information to respond to inquiries and resolve disputes using multiple software applications.

Greater Atlanta Area

• Conduct analysis of improper documentation and report root causes of errors to the team responsible in order to implement irreversible corrective action, along with proving resolutions to ensure problems are thoroughly resolved.• Assisted in departmental project of blending of 5 different functions (previously different 5 teams) into 1, including process flow charts and job aids, resulting in cost reduction of over $1M as calculated through time studies / cost per hour and improved cycle team significantly.• Participate in numerous aspects of the client service support process, which includes demonstrating extensive knowledge of all Wireline/Wireless client support policies, procedures and functions, in addition to investigating and analyzing contract compliance and management. • Involved in complex projects for client support that utilizes matrix management, which includes proactive and reactive strategies that ensure customer satisfaction.• Exemplify problem solving skills by reviewing and interpreting business contracts, purchase orders and funding documents for set up accuracy• Perform research and analysis of financial data to ensure that contractual terms and obligations are in compliance with company polices. • Provide staff and customer training to staff on the usage and methods of support on both Android and Apple phones• Teamed with peers and management, leading team in initiative to automate processes that were supported manually, boosting customer satisfaction as well as securing cost reduction for the company.

Greater Atlanta Area

 Interact with customers to provide and process information in response to inquiries, concerns, and request about products and/or services Delivered service and support to customers by performing diagnostic software and hardware testing for products Provide staff and customer training to staff on the usage and methods of support on both Android and Apple pho Maintained knowledge on current system information, changes and updates Maintained store inventory and inventory forecasts by ordering and returning inventory weekly Served as Lead Technician for multiple store locations providing training and coaching to develop new technicians  Monitored all incoming and outgoing devices from the warehouse and other retail locations to ensure adequate device supplies to meet our customer’s demands. Monitored service & repair exchange to ensure consistent attainment of monthly goal. Performed daily verification of service test equipment for functionality use of tools. Executed quality control and make all necessary adjustments to ensure accuracy.  Assisted the store in attaining Customer Satisfaction goals.