Ray Macdonald

Ray Macdonald Email and Phone Number

Executive Consultant, Enterprise AI + IT Infrastructure @ MacDonald IT Executive Consulting
Toronto, ON, CA
Ray Macdonald's Location
Greater Toronto Area, Canada, Canada, Canada
Ray Macdonald's Contact Details
About Ray Macdonald

At MacDonald IT Executive Consulting, my strategic vision for "Performing while Transforming" guides leaders through complex IT and AI landscapes, ensuring enduring success. My recent VP role at Arctic Wolf Networks was pivotal to scale cybersecurity services and foster a culture of customer advocacy and operational excellence, as the customer base expanded from 2,000 to over 6,000.My expertise in solutions engineering, global business operations, combined with a proven track record in customer success, has been instrumental in delivering transformative outcomes. With a consultative approach, I empower organizations to achieve a harmonious balance between innovation and performance, while championing customer delight through advanced technical strategies and customer advocacy.

Ray Macdonald's Current Company Details
MacDonald IT Executive Consulting

Macdonald It Executive Consulting

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Executive Consultant, Enterprise AI + IT Infrastructure
Toronto, ON, CA
Ray Macdonald Work Experience Details
  • Macdonald It Executive Consulting
    Executive Consultant, Enterprise Ai + It Infrastructure
    Macdonald It Executive Consulting
    Toronto, On, Ca
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  • Macdonald It Executive Consulting
    Senior Executive Consultant
    Macdonald It Executive Consulting Oct 2024 - Present
    Consultant and coach with ”Performing while Transforming” expertise.
    View
  • Arctic Wolf
    Vice President, Global Customer Technical Operations
    Arctic Wolf Apr 2022 - Aug 2024
    Eden Prairie, Minnesota, Us
    Transformed customer service delivery with my vision for a new team focused on lasting customer success under rapid growth. I fostered a culture of unified advocacy and operational excellence. This new initiative proved critical in scaling cybersecurity services while we grew from 3,000 customers to over 6,000, ensured customer delight, and secured R&D commitments for product enhancements. Directly reporting to the Chief Customer Success Officer my role involved assembling a highly diverse global technical support team and using my expertise to pioneer an advanced Performance Engineering function to proactively identify and resolve systemic issues and provide customer delight through expertise and leadership. I also infused the best practices of project delivery, incident, and problem management tied to customer centric priorities. Overall ticket handling costs reduced by 40%, while shortening response times and improving NPS scores.
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  • Compucom
    Client Executive
    Compucom May 2021 - Apr 2022
    Fort Mill, Sc, Us
    Relationship owner and rescued key managed services accounts in Healthcare and Financial Services. Trusted Advisor and the only external advisor invited to join a key healthcare client’s Executive Steering Committee for Cybersecurity. The collaborative rescue of key accounts in Healthcare and Financial Services at CompuCom demonstrated my capacity to build trusted advisory relationships, attract key talent, and steer pivotal cybersecurity initiatives.
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  • Sheridan College
    Adjunct Professor
    Sheridan College Sep 2012 - Aug 2021
    Oakville, On, Ca
    Part-time in the Faculty of Continuing and Professional Studies - Program Lead (SME) instructing and updating a compulsory Customer Service Communications course for IT Professionals (incl. intro to ITIL). Utilized Gartner Research.
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  • Td
    Associate Vice President, Global Technology Solutions
    Td Feb 2016 - Jul 2019
    Toronto, Ontario, Ca
    Led TD Bank's largest and most strategic ITS programs for 7 years. Transformed the bank's customer experiences and business to business relationships by injecting modernization of services and global shared infrastructure. Awarded the EPMO bank-wide top project of the year 2017.
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  • Td
    Avp Interim Transformation Leadership
    Td Mar 2015 - Feb 2016
    Toronto, Ontario, Ca
    Held 2x interim AVP roles for the CTO (the only sought after external trusted advisor to do so) which led to being hired.
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  • Td
    Senior Project Executive - See Ibm Role For This Time Period
    Td Jul 2012 - Feb 2016
    Toronto, Ontario, Ca
    Trusted to lead the build and integration of infrastructure for TD's $1B of credit card business acquisitions. Delivered under budget and ahead of schedule for both investments.
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  • Ibm
    Senior Project Executive
    Ibm Jul 2012 - Feb 2016
    Armonk, New York, Ny, Us
    Earned “Trusted Advisor” to IBM's largest Canadian client (TD Bank) running transformational technology programs.
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  • Loblaw Companies Limited
    Senior Director, Enterprise Architecture And It Infrastructure
    Loblaw Companies Limited Mar 2009 - Apr 2012
    Brampton, Ontario, Ca
    Transformed, consolidated, modernized, and designed new services -- inherited decrepit complex systems and IT services and modernized them all to align with huge technology led business transformation ($300MM capex) of a $34B retailer, saved the pharmacy program and delivered operations for an all new SAP while restructuring IT and ITS capabilities.
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  • Sun Life
    Assistant Vice President, Global Service Operations And Technical Support
    Sun Life Apr 2007 - May 2008
    Oo
    Restructured and championed global IT shared services transformation into a performance culture. Introduced ITIL (service improvement) frameworks.
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  • Sun Microsystems
    Technical Account Manager (Tam)
    Sun Microsystems May 2004 - Apr 2007
    Palo Alto, Ca, Us
    Joined Sun's account team looking after largest Telco clients as a trusted advisor and architect for Adaptive Infrastructure (incl. Bell Canada, Telus, Amdocs etc.).
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  • Marsh Mclennan
    Assistant Vice President Global Technology Architecture
    Marsh Mclennan Aug 2002 - Aug 2003
    New York, Ny, Us
    As Chief Architect improved effectiveness and lowered costs of global implementations among MMC’s 11 operating companies. Introduced ITIL framework for ITSM services improvements.
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  • Marsh Mclennan
    Managing Global Technology Architect
    Marsh Mclennan Jul 2000 - Aug 2002
    New York, Ny, Us
    As Chief Architect for Mercer HR designed and established new enterprise architecture department and research labs. Led global application and IT shared services consolidations and refreshes. (transitioned into the Marsh role)
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  • Mobshop
    Director Of Global I.T. And Canadian H.R.
    Mobshop Mar 2000 - Jul 2000
    dot.com - Enabled scalability for an Internet Startup which had achieved 3rd round $45M venture capital funds and grew to 150+ employees. First online group buying company; investors included Marc Andreessen, Visa, GE, Mayfield and Rich Kaarlgard (Publisher, Forbes) and competed against Paul Allen’s Vulcan Ventures Mercata. Led IT and HR, rapidly recruited over 45 developers and technical support staff. Negotiated and managed 90 day implementation of Oracle 11i ERP (core financials) and Sun Microsystems platforms. Business transformed from B2C to a B2B play.
  • Air Canada
    Project Manager
    Air Canada Sep 1999 - Mar 2000
    Saint Laurent In Montreal, Quebec, Ca
    (contract) Oversaw project Scope and Charter creation for the airline’s I.T. requirements ($500M) for the new Toronto terminal facilities. Rapidly established project targets and specifications due to tight deadlines and created a top-down and bottom-up simultaneous methodology while managing around Merger and Acquisition activities for Canadian Airlines. Extensive successful negotiations with the Greater Toronto Airport Authority (GTAA)
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  • Oracle
    Principal Architect, Global I.T.
    Oracle Mar 1992 - Jul 1999
    Austin, Texas, Us
    Created Global IT as part of the Global CIO transformation organization after leading Canada’s team. Created and executed leading-edge key strategies for “Oracle – The $1B Story”, a well-publicized successful consolidation of 64 data centres and their networks covered by all major business journals in the USA and Europe saving $1B in internal expenses. Led IT function for acquisitions of RDB7 from Digital, and DataLogix. Continuous change management to migrate systems annually to favoured partners' platforms (i.e. IBM, HP, Sun, AT&T, Sequent)
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  • Macdonald It Executive Consulting
    Systems Consultant And Programmer (Owner/President)
    Macdonald It Executive Consulting Sep 1990 - Mar 1992
    Founded my own practice providing systems consulting (architecture, design, and delivery/implementation services) and value-add reseller (VAR) sales for UNIX and database solutions from Unisys, Tandy, and Wyse. Sold and delivered annual support contracts. Reoccurring contracted services provided to Nortel.
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  • Jonas And Erickson Software Technology Inc.
    Systems Specialist
    Jonas And Erickson Software Technology Inc. May 1989 - Aug 1990
    Provided UNIX support services to customers and later Product Management at Canada's largest software developer with 25 offices throughout Canada and the USA.

Ray Macdonald Skills

Vendor Management It Strategy Enterprise Architecture Itil Integration It Operations Leadership It Service Management Data Center Cloud Computing

Ray Macdonald Education Details

  • Athabasca University
    Athabasca University
    Business Leadership
  • Sheridan College
    Sheridan College
    Marketing
  • Ivey Business School At Western University
    Ivey Business School At Western University
    Ivey Leadership Programme - Executive Development
  • Ivey Business School At Western University
    Ivey Business School At Western University
    Managing Information Technology Effectively - Executive Development
  • Lorne Park Secondary School
    Lorne Park Secondary School
    Data Processing Certificate And Computer Science

Frequently Asked Questions about Ray Macdonald

What company does Ray Macdonald work for?

Ray Macdonald works for Macdonald It Executive Consulting

What is Ray Macdonald's role at the current company?

Ray Macdonald's current role is Executive Consultant, Enterprise AI + IT Infrastructure.

What is Ray Macdonald's email address?

Ray Macdonald's email address is ray.macdonald@td.com

What is Ray Macdonald's direct phone number?

Ray Macdonald's direct phone number is +190545*****

What schools did Ray Macdonald attend?

Ray Macdonald attended Athabasca University, Sheridan College, Ivey Business School At Western University, Ivey Business School At Western University, Lorne Park Secondary School.

What are some of Ray Macdonald's interests?

Ray Macdonald has interest in Social Services, Theology, Sociology, Travel/cultures, Education, Technology Enabling Business Success, Music, Disaster And Humanitarian Relief, Golf, Arts And Culture.

What skills is Ray Macdonald known for?

Ray Macdonald has skills like Vendor Management, It Strategy, Enterprise Architecture, Itil, Integration, It Operations, Leadership, It Service Management, Data Center, Cloud Computing.

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