While working at biggest telecommunication in America I learned a great deal about dealing with customers and how to handle difficult requests from those who might be a bit irritated when approaching me. I learned that keeping a cool head during confrontation is a must, and that arguing back with anyone in a professional setting doesn’t help solve anything. In the end it’s just a matter of keeping a clear mind and professional demeanor and helping your clients and customers to the best of your ability, despite the mood they might be in. This is an excellent skill that I know will be useful in this position and can help me make your customers happy and willing to come back over and over again.