Versatile professional with 3 years of experience in Customer Service, including 1 year and 11 months as an E-commerce Specialist and 9 months as a Fraud Analyst for a Retail Bank. Skilled in enhancing customer satisfaction and driving business growth through effective communication and problem-solving. Demonstrated success in identifying and preventing fraudulent activities, ensuring a secure banking environment. Possessing a strong academic foundation in Web Development using HTML, CSS, and JavaScript. Seeking a challenging role that allows me to leverage my diverse skill set and contribute to the success of a dynamic organization while expanding my expertise in web development and customer service.
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Customer Service SpecialistFoundever Aug 2023 - Jan 2024Cebu, Central Visayas, Philippines -
Fraud AnalystConcentrix Jun 2022 - Apr 2023• Detected and prevented fraudulent activity across multiple channels• Analyzed large volumes of data to identify patterns and trends• Investigated suspicious transactions and worked with law enforcement agencies• Developed and implemented fraud prevention strategies• Collaborated with other departments to integrate fraud prevention measures• Highly analytical, detail-oriented, and able to work independently in a fast-paced environment. -
Merchant Support AdvisorShopify Jul 2020 - Oct 2022• Communicated effectively with customers via phone, email, and chat• Provided exceptional customer service to a diverse customer base• Resolved customer inquiries and issues across a wide range of products and services• Developed a deep understanding of the platform's features and capabilities• Worked closely with other departments to incorporate customer feedback into product development• Passionate about delivering exceptional customer service and building lasting relationships with customers.
Raymart Capuras Education Details
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Computer Programming
Frequently Asked Questions about Raymart Capuras
What is Raymart Capuras's role at the current company?
Raymart Capuras's current role is Customer Support Specialist | Shopify Specialist | Fraud Analyst.
What schools did Raymart Capuras attend?
Raymart Capuras attended University Of Cebu.
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Raymart Capuras
Cebu
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