Ray Mcelheny Email & Phone Number

Greater Chicago Area

• Analyze department metrics, lead teams in achieving 33% of performance goals.• Create and maintain written departmental policies and procedures.• Personally perform quality coaching for 8 of the 23 support technicians• Created efficiency guide for the department• Create a positive work environment, consistently motivating the team.

•Assist between 30-50 real estate agents a day with technical problems and create corresponding salesforce Cases.•Research various MLS relationships and rules as they relate to ShowingTime Software and individual agent’s needs.•Correspond daily with numerous departments including billing, engineering, account management and sales to best serve client’s needs.• Perform between 200-300 LogMeIn sessions a month.•Consistently maintain one of the highest client satisfaction scores of my 30 member team.

Chicago, Illinois

• Actively fundraising with numerous Chicago land residents for The Nature Conservancy and the American Society for the Prevention of Cruelty to Animals.• Working collaboratively as part of a diverse national team to fundraise for each respective organization.• Developing relationships with local sites to partner with and maintain a networking portfolio.

70 W Madison St, Chicago, Il 60602

* Created guidelines for conducting an audit on merchant accounts.* Reviewed Payment Card Industry documents searching for inconsistencies.* Flagged for auditing 1,100 merchant accounts with delinquent behavior.* Created procedures for auditing future delinquent accounts.* Drafted educational material to train employees for future audit proceedings.

333 W. Wacker

* Prepared H-1B, L-1A, L-1B, TN, and AOS forms for signature.* Prepared H-1B, O, Eb-5 and L-1A/L-1B, etc. for Fed Ex delivery to USCIS.* Input data from visas, passports, I-129’s, I-94, questionnaires and miscellaneous documents into a Content Management System.* Scheduled tasks for paralegals and A.A’s via a Content Management System and Calendar.* Manually typed copies of various documents.* Scanned documents to a shared drive and bound various forms into a single PDF document.

Chicago

At Roger's Pier Seafood Bar & Grill, customers are treated to both excellent food and excellent service. As a host, I act as the face of the restaurant, answering their questions and helping them receive the best experience they can. I work with the various servers to ensure that all customers are served in an orderly way, and help with any miscellaneous tasks that the staff might not be able to achieve in a timely manner while they are engaged in their service to the customer. Finally, when each customer leaves I seek out any input that a customer might have, positive or negative.I take note of these various customer comments, and then present this feedback to the restaurant owners. A positive experience begins and ends with a positive human interaction.

Sparta Michigan

App Development and ManagementOur team has had the unique opportunity of building a one of a kind communication tool that allows users easy access to current events near their location. All after school events, local business listings, school news, downtown events, local specials and even jobs of select cities can all be found on our Apple and Android published apps.

Chicago Athletic Association Hotel

As an Event Technician I plan audio and visual set ups for events ranging from business presentations and conferences to weddings. I Coordinate with hotel banquet staff to insure that clients. receive the best aesthetic experience possible. If there are ever any last minute client request that require immediate assistance, my Job is also to use my problem solving capabilities to leave them with a satisfactory experience.

3700 West 103Rd Street, Chicago, Il 60655

• Directed and assigned tasks to workers• Trained workers • Troubleshoot Computer and Audio-visual Equipment• Scheduled deliveries• Inventoried equipment on a nightly basis• Personally set up media equipment for lectures, social events, and classrooms

3700 W. 103Rd Street, Chicago, Il

• Managed Computer and projection systems • Set Up P.A systems for public events• Troubleshot computer problems• Set up cameras for special classroom events

Litigation Practice Certificate, Paralegal Studies, 4.0

Key Courses: Legal Research and Writing I&II, Corporate Topics for Litigation Paralegals, Civil Litigation, Business Organisations.

Bachelor Of Arts (B.A.), Psychology, G.P.A: 3.6

Activities and Societies: Psi Chi International Honors Society

Bachelor Of Arts (B.A.), Philosophy

Activities and Societies: Member of the National College Graduate Honor Society(Kappa Gamma Pi) Lead Saint Xavier University Bible Study.