Ray Medina Email & Phone Number

Deerfield Beach, Florida, United States

Coral Gables, Florida, United States

Miami/Fort Lauderdale Area

• Responsible for the supervision of 15 engineers dedicated to the planning, organizing, implementing and ongoing support of JDL Technologies SMB and enterprise Clients’ internal IT infrastructure.
• Provided leadership to team members through the performance review process, training, coaching, mentoring, and resource scheduling
• Worked with senior engineers to evaluate, recommend and implement new technologies and solutions for clients.
• Final approver of all Scope of Works
• Key Process improvement leader in the organization (creating, training and implementing)
• Acted as a liaison interfacing closely with clients and Service Coordinator on complex issues and engagements to ensure a high-level of project success and client satisfaction

Miami/Fort Lauderdale Area

Doral

Doral

Hired to create a true Service Desk from the ground up. Some of my main functions and responsibilities are as follows:- Manage Service Desk personnel (5 Tier 1 Engineers)- Develop P&P governing how to troubleshoot IT issues, including but not limited to identification, documentation, distribution and resolution- Maintain Customer contact according to a.

Fort Lauderdale, Florida

Primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's Help Desk. Serve as a leader for 13 (5 Tier1, 5 Tier2, 3 Tier3) engineers  Manage the day-to-day operational and support aspects of the team  Minimizes our exposure and risk across multiple clients  Possesses a thorough understanding of our.

Running things like a Boss!

Remote

Managed a team of 11 highly technical resources (SQL Admins, Unix Admins and Oracle Admins). Escalation Manager for customers when issues were not resolved on time based on Service Level Agreements (SLA’s). Participated in on-boarding of new hires; trained new hires on internal tools, team policies, procedures and documented processes. Collaborated with.

Remote

• Assisted in development of other support employees through training and education; created knowledge bridge and content troubleshooting documentation.
• Managed, troubleshot, and resolved service orders and/or Service Desk tickets, keeping with existing SLA’s
• Collaborated with resources within and across other departments and support teams to achieve one McKesson mindset

Remote

• Provided technical and functional support to customer product support teams, field engineers, and technicians who were diagnosing or troubleshooting Horizon Clinical Infrastructure.
• Responded to situations where first-line product support failed to isolate or fix problems in software; corrected or worked with other product groups and development to get issue corrected.
• Reported design, reliability and maintenance problems or bugs to software engineering/ design engineering.
• Involved in customer installation and training. Provided support to customer/users where the product was highly complex or technical in nature.

Remote

Liaison and point person between the customer and the McKesson Services team during Horizon Clinical upgrades and/or implementations. Provided support to the onsite staff for two weeks after implementation go-live.

Remote

Provided technical project management support, ensuring that the milestones for the project were met. Mentored internal and customers’ technical resources on the project.

Miami Shores

Servicing the South Florida area from West Palm Beach to Key West... Services provided are as follows:- Headshots- Family & Children Portrait- Party/Dinner Event- Sports- Landscapes, Nature, Wildlife and Still Images are available for STOCK

Miami

Developed relationships with customer by providing Project Managers the direction needed to continue with the project or providing the resources necessary for the completion of task.

As, Computer Programming

Professional Photography, Photography