➤ Initially came onboard as Manager of Technical and End User Services in 2016, serving as key point of contact for all technical issues, to then being promoted to Director of Academic and Administrative Technology in 2017.➤ Overseeing the college's network infrastructure and IT security operations according to established goals, managing 12 IT subject matter experts and analyzing requirements from 18 departments for technology needs.➤ Managing the IT budget of $2M, providing business process improvements of understanding, streamlining, and implementing throughout the organization by strategically sourcing internal/external resources, reviewing IT policies, auditing programs, and ensuring compliance.➤ Leading business analysis through working with stakeholders on the simplification of business/IT processes while finding opportunities for augmenting simplified business processes by applying technology.➤ Directing efforts with business partners and application developers on the design and implementation of new collaboration solutions as well as developing the documentation required to transfer newly developed solutions to operations groups.➤ Developing training materials and providing training for end users and the IT operations group, providing support to end users on collaboration solutions that have already been transferred to IT operations.➤ Serving as key point of contact for all technical issues including performing system configurations and customizations that typically would be part of an IT developer's role when needed.

Computer Support Technician II – IGT/GTECH, Providence, RI – 2010 to 2010Computer Support Specialist/Web Developer/Webmaster – University of Rhode Island, Kingston, RI – 2007 to 2009IST Instructor, Network Engineering – Roxbury Community College, Boston, MA – 2018 to presentACE Certified Coach – Accelerated College Experiences, Boston, MA – 2018 to present

➤ Initially came onboard as a PC/Network Technician in 2010, providing technical support to 1,700 employees globally, to then being promoted to Business Analyst in 2012, saving the company $650K in operational losses over 3 years.➤ Led ongoing reviews of business processes and developed optimization strategies by evaluating business processes and IT applications, anticipating requirements, uncovering areas for improvement, developing improvement plans, and implementing solutions.➤ Performed requirements analyses, documenting and communicating results by conducting meetings or providing presentations to share findings as well as effectively communicating insights and plans to cross-functional team members and management.➤ Worked closely with clients, technicians, and managerial staff, gathering critical information from meetings with various stakeholders to produce useful reports while remaining current on the latest process and IT advancements to automate and modernize systems.➤ Led, trained, coached, and guided junior staff, monitoring deliverables and ensuring timely completion of projects as well as trained over 1,700 employees worldwide on Office 365 productivity tools.➤ Updated, implemented and maintained procedures, allocating resources to maintain cost efficiency while ensuring solutions met business needs and requirements and performing user acceptance testing.➤ Directed business partners and application developers on the design and implementation of new collaboration solutions, liaising between business teams, departments, and IT to complete various technological projects on time/under budget.➤ Led numerous internal groups/teams including the Information Security Focus Group, Records Management, Internal Auditing, and Internal Communications.