Mitch Ray Email & Phone Number

Columbia, SC, US

Columbia, South Carolina Metropolitan Area

• Re-established the Account Management department post-COVID, revitalizing client relationships and driving strategic outreach for South Carolina's largest privately owned anatomic pathology laboratory.
• Enhanced client satisfaction by acquiring two new hospitals, one surgery center, and seven private practice offices through targeted relationship-building strategies.
• Implemented HubSpot CRM, transforming sales and ticketing processes to increase efficiency and strengthen customer relationship management.
• Managed integration projects for laboratory information systems with electronic medical records, improving data management workflows and reducing turnaround times.
• Identified and capitalized on growth opportunities, expanding revenue through strategic contracting and optimizing in-house courier services within the existing client base.

Columbia, South Carolina Metropolitan Area

• Revitalized client relationships and drove strategic outreach post-COVID, re-establishing the Account Management department.
• Acquired two new hospitals, one surgery center, and seven private practice offices through targeted relationship-building strategies.
• Implemented HubSpot CRM to increase efficiency and strengthen customer relationship management.

Columbia, South Carolina Metropolitan Area

• Led operations as the sole custom apparel vendor for the US Army’s largest basic training site, managing client relationships, logistics, production, and quality control.
• Achieved 64% revenue growth by introducing new products and services based on customer feedback and satisfaction surveys.
• Developed and strengthened multi-level client relationships, engaging with Brigade and Battalion leadership, Company Commanders, and other key stakeholders.
• Implemented process improvements that reduced operational inefficiencies, resulting in higher customer satisfaction and increased client retention.
• Directed the creation of a proprietary sales management platform to ensure all contract terms were met and exceeded client expectations.

Columbia, South Carolina Metropolitan Area

• Launched and executed business development strategies for a military-themed clothing startup, generating $1.5M in the first year.
• Created and refined data tracking and analysis tools to develop per-customer and per-company purchase formulas, ensuring profitability and client satisfaction.
• Redesigned the order fulfillment process, achieving a 75% reduction in delivery times and significantly improving client experience.

Monterey, CA

• Cultivated and nurtured dynamic relationships with a diverse range of clients and partners, including small-scale farmers and large corporations such as Piggly Wiggly, Food Lion, Whole Foods, LA Produce Market, and New.
• Managed the entire sales cycle, from initial account discovery to procurement of produce, and meticulously oversaw delivery logistics, managing and growing a book of business to over $1million in sales.