Ray Johnston Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tn, Us

Collaborate with the Tennessee Department of Correction and Fusion Electronic Health Record vendor to replace paper medical chart processes with an Electronic Health Record system across all the State of Tennessee prisons.• Document the integration requirements with the EHR and the Offender Management systems, Tennessee Bureau of Investigation, and TennCare.• Document the 100+ paper forms to be converted to electronic in the Fusion EHR system.• Survey the current clinical computer and network equipment in use across all State of TN prison facilities and document the new EHR requirements to procure prior to the EHR rollout.• Technologies Used: Fusion Electronic Health Record, MS Planner, MS Visio

Nashville, Tennessee, Us

Support initiatives for Medical Network R&D teams to enhance runbook documentation, reduce AWS application cloud costs, migrate monitoring application to new hardware, and promote SRE best practices.• Analyzed cloud costs across the Medical Network. Newly identified $35k monthly cloud cost savings by deleting old snapshots used as part of the application cloud migration.• Created a runbook template used to enhance application support across teams.• Completed an alert inventory as part of a SiteScope monitoring tool migration to new hardware.• Analyzed existing documentation to create a high-level Application flow diagram for Realtime Eligibility Support processes and trained existing SRE members on the application.• Technologies Used: AWS Managed Service, Salesforce, RemedyForce, Splunk, AppDynamics, Confluence, Jira, Agile, Linux

Nashville, Tennessee, Us

Project Technical Lead to assist the Infrastructure, Development, and QE teams in migrating Batch Claiming and Electronic Remittance applications from physical to virtual servers.• The 2 Medical Network Applications (Batch Claims and Electronic Remittance applications) process a combined 10 million transactions per day across 17 physical servers.• Created transaction flow diagrams and detailed migration plan for each application in the project.• Provide recommendations to the team based on my working knowledge of each application.• Update project stakeholders (Development, QE, Product Owners, and application users) and assisted in weekly project risk assessments.• Technologies Used: Microsoft Project, Salesforce, RemedyForce, Splunk, Confluence, Agile, Unix, SQL

Nashville, Tennessee, Us

Accountable for the proper functioning of the Batch and Realtime Medical Network systems with proactive monitoring and incident response procedures. Responsible for managing operational readiness of production application systems and conducting annual disaster recovery exercises. Collaborate with business groups on utilizing information systems to improve their efficiency and reporting on Service Level Agreement metrics. • Reduced the number of SEV1 incidents reported by 33% in a 2 year period by analyzing Severity incidents and implement root cause analysis.• Utilized DevOps to enhance application monitoring scripts and shared ownership with Development on application stability.• Managed Production Engineering team of 7 engineers across two US locations and 5 contractors in two overseas locations.• Monitored 45 application servers processing over 11 million transactions per day.• Conducted Root Cause Analysis and implemented improvements to reduce reoccurring incidents.• Developed new monitoring dashboards utilizing Splunk to capture historical trends. • Identified transaction processing bottlenecks to minimize delays during peak processing periods and following scheduled downtime.• Modified Oracle SQL queries to report on incident impact• Technologies Used: Salesforce, RemedyForce, Splunk, Confluence, Agile, Unix, Jira, SQL

Nashville, Tennessee, Us

Monitor claim processing systems that impact Service Level Agreements for a strategic client and provide recommendations that reduce transaction processing delays.• Developed client monitoring to identify incidents to quickly mitigate client impact.• Researched file processing issues and proposed solutions to prevent incident re-occurrence.• Created a transaction auditing process for a strategic client, revealing gaps in client monitoring and provided frequent updates during incidents.

Nashville, Tennessee, Us

Proactively monitor exceptions in transaction processing while reducing issues. Facilitate reprocessing following unscheduled system downtimes and communicate production issues with clients. Coordinate with Implementation and Development teams to mitigate transaction processing issues and improve exception monitoring across the Batch Medical Network.• Managed 7 Business Analysts and 2 Production Engineers across 2 business units supporting Batch Medical Network and Payment Integrity transactions.• Provided technical guidance to Development and Business Analysis teams on claim processing issues, communication failures, report parsing errors, and Service Level Agreement impact.• Integrated an acquired business unit providing payment integrity claim processing. Assisted with cross-training of 2 engineers on new business unit.• Modified Oracle and SQL Server queries to report on incident impact

Nashville, Tn, Us

Identify business requirements for new functionality and resolve processing failures. • Team Lead for the Business Analyst teams. • Provided team training on Batch-Comm and Report Parsing Platforms.• Performed design, analysis, and documentation of production processing and communication applications.• Designed an Automated File Acknowledgment process replacing manual process executed by 3 FTE, reducing delays in claim adjudication.• Write perl shell scripts for Business Analysts to expedite manual tasks in the UNIX environment.• Write Oracle SQL queries for issue identification and data export.

Nashville, Tn, Us

Monitor EDI batch claim processing and update application improvements to monitoring across multiple systems. Collaborate with the development teams to design solutions and implement new enhancements to meet client’s business requirements. Identify and analyze production issues in batch claim processing and client file transfer. • Team Lead for the Production Services and backup for the Production Services Manager.• On-call application support for IBM Mainframe, and AIX UNIX systems.• Developed shell scripts and command line programs to quickly gather data for production issue analysis.

Nashville, Tn, Us

Research and analyze client-identified issues. Used file transfer trends to identify issues compared to expected deliveries.

Nashville, Tn, Us

Research and analyze client-identified issues. Used file transfer trends to identify issues compared to expected deliveries.