- Experience using NMCI processes and procedures for establishing/maintaining user accounts, updating user profiles, requesting hardware/software services, facilitating user and/or equipment moves, validating invoices and managing peripheral equipment to execute assigned duties as NMCI Assistant Customer Technical Representative.- Provide centralized IT asset management program support for an IT help desk.- Provide support resolving, tracking, and monitoring help desk tickets related to IT equipment, printer issues, mapping drives and the disposal of IT equipment.- Create and maintain a list of organizational level contacts to assist with maintenance of an asset management database.- Experience performing data analysis, maintenance, and updates of NMCI-related databases in support of inventory control, software licensing, etc. Databases include Integrated Solutions Framework Tools (ISF Tools), NMCI Enterprise Tool (NET), Request to Award Process Tool (RAPT), and DADMS.- Experience preparing, submitting, and tracking Move, Add, Change (MAC) requests.- Support the development of procedures to maintain an asset database.- Establish, maintain, and enforce asset management procedures and standards; create and maintain asset management procedure manual that contains detailed descriptions of department functions, tasks, responsibilities, etc.; create and maintain asset management web pages.- Coordinate/conduct an organization-wide inventory of equipment, software, and peripherals.- Provide analysis of wireless usage.- Generate asset-tracking reports as needed by IT leadership for planning and budgeting purposes.- Maintain documentation related to asset database and create weekly and monthly contract reports.

- Conducted on-site installation, maintenance, repair and support to the Maritime Operations Center (MOC). - Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. - Diagnosed and resolved hardware and software issues, ensuring minimal downtime for clients.- Assists network engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.- Collaborated with Tier 1 support to escalate and address complex technical problems.- Provided comprehensive training to end-users on system usage and preventive maintenance.- Delivered remote support to clients, troubleshooting software and hardware issues. - Installed and configured operating systems, applications, and peripheral devices. - Managed and maintained computer networks, ensuring optimal performance.

• Supervised real-time assessment of all incoming traffic data and prioritized all subject matter and traffic reporting requirements. • Verified and monitored unplanned incidents, construction, special events and any other issue impacting traffic flow and/or motorist safety.• Monitored all roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with Intelligent Transportation Systems (ITS) devices such as Closed-Circuit Television (CCTV). Posted traveler information via Changeable Message Signs (CMS), and the Highway Advisory Radio (HAR) system.• Maintaining and updating system files necessary to control all aspects of system operations and access.• Acted as an emergency dispatcher within a call center environment, dispatching maintenance, and SSP personnel via a two-way radio system to assist motorists, respond to events, and other activities that require timely and efficient responses. Resolving customer related technical software and hardware problems.• Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets.

• Deployed over 30,000 new Tech Refreshed NMCI computers to replace old out of warranty machines, covering Naval Station Norfolk and Portsmouth Naval Shipyard and in support of a large government client.• Assisted with Field Service (Desktop Support) responsibilities in the region.• Manage a team of release engineers and deployment specialists.• Allocate resources among several projects to support ongoing requirements for deployments acrossmultiple departments.• Assess and audit existing release processes.• Develop deployment playbooks for critical applications.• Evaluate production risks associated with production deployment activities.• Support staging and QA environment deployments through automation.• Create, execute and maintain Standard Operating Procedures for Enterprise Services• Resolve Complex issues.• Administration of Windows Operating Systems

• Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.• Assists end-users/customers in resolving their IT issues accurately and promptly.• Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests.• Interacts with the end-user to resolve the user's technical issues.• Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own.• Troubleshoot network connectivity issues, working with remote employees on a corporate network.• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.• May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.• Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem.• Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.• Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.

• Responsible for redeveloping product model, construction drawings and working tasks associated with completing Aircraft Carrier Platform Designs. • Responsible for developing checklists, completing design and construction hold-ups, Inspection Reports, and other design related products for procedure and specification compliance and lessons learned. • Works with Lead System Engineer to ensure all technical and contractual requirements are included in the system arrangements. Works with customers both internal and external to solve issues on and off the deck plates.• Learn to effectively utilize the new tool for development/implementation of Technical Authority and Build Authority (TA/BA) as a part of the drawingless process.

• Provided training on procedural compliance in safety, casualty control and administrative programs. • Developed and used formal classroom curriculum along with hands-on instruction.• Advised management with the best-practices based on fleet-wide feedback.• Acted as a liaison between training commands and 19 combat vessels on system and process development.• Assessed and advised commands on training team and processes and provides recommendations for improving their effectiveness.Successfully provided excellent motivation/training for 100 personnel disbursed among 20 combat teams focusing on operational strengths and team building.

• In charge of the growth and development of all assigned military personnel. • Oversaw a six-person team providing safe navigation and passage of 2 multi-million dollar salvage ships in support of national interests.• Led the communications department in the maintenance and operations of all shipboard communication systems.• Held crucial role in encouraging enrollment of all military personnel into college programs following in-depth explanation of multiple benefits of advanced education.

• Responsible for the Special Operations Command and Control equipment, procurement and modernization process for Special Operations Forces specific communications equipment and telecommunications systems.• Provided support as the telecommunications project coordinatorfor the management of systems projects, plans, policies, and procedures.• Performed as the technical expert/advisor and long-range plannerfor communications electronics, computer systems, structured cabling,communications facilities, services and program projects.

• Managed over 30 employees in the operation, maintenance, and defense of classified and unclassified Enterprise Information Systems worth over $10M achieving 99.6% system availability of email, web, remote connectivity, and enterprise application services for over 1,000 network users.• Procured all resources for the activation, training and quality assurance of 6 satellite voice, data, and video systems worth over $5M.• Diffused conflicts in a public environment with regard to everyone’s safety which resulted in excellent customer relations.• Assisted in the implementation of Command, Control and Compliance standards for system managers and technicians resulting in increased responsiveness to outages by 30% and customer satisfaction.

• Deployed 30 laptops and connected to on-site networks for remote training at various locations worldwide. • In charge of the integration of emerging software intelligence information suites with current hardware/software for training in the field.• Loaded and tested current security updates and software patches. Troubleshot applications errors and system problems relating to operating systems and hardware malfunctions.• Provided Tier 1 and 2 support for 75 Microsoft Windows computer systems within the Joint Forces Intelligence School.• Set up new hardware and provided basic hardware maintenance in addition to installing and testing new software applications.

• Independently planned and maintained satellite communications voice, data and imagery, HF and UHF communications circuits during various exercises and real world missions supporting East and West Coast SEAL Teams and various Joint Special Operation components.• Working in arduous environments, created and maintained a 400 user network. Performed Tier 2 administrative tasks, such as maintaining network, hardware, and software matters with the use of remote access tools.• Installed and configured video conferencing between remote locations worldwide.

• Aggressively tackled problems and purposed solutions to communication issues for over 25 forward deployed helicopter detachments.• Performed maintenance and repair on all inventoried workstations.• Performed core and specialty functions of communications operations, message processing, and network administration and security. • Handled, stored, and retrieved incoming and outgoing messages.• Performed maintenance and repair on all inventoried machines.• Maintained a Windows based server that helped manage over 2 million dollars’ worth of supplies for the command.• Managed all user account creations and deletions.• Ensured the proper security, distribution, handling, accounting, reporting, and control of Communications Security (COMSEC) materials, systems, and equipment.