Raymond Cabral Email and Phone Number

• Responsible for assisting with recruiting, selection, training and performance evaluations of employees.• Assist with budget development and management process.• Develop, maintain and enhance client relationships.• Conduct preliminary review of all reports, budgets, revenues and expenses to ensure accuracy.• Monitor handling of customer concerns to ensure customer satisfaction.• Work in developing operational standards to achieve operational excellence.• Complete weekly scheduling and payroll.• Ensure staff members are meeting exceptional guest service standards for both AAA Parking and Four Seasons Resort.• Assist AAA Parking and Four Season departments with coverage, events, meetings, Pre Cons, and staff shortage.

Greet and welcome guests with outstanding customer service. Assist guests and prepare parking tickets. Inspect vehicles and delegate co workers to park vehicles. Assist with guest requests, questions, or issues. Supervise staff of 3 - 7 per shift. Assist four season employees with guest check ins/outs, issues, front desk/concierge requests. Collect and split equally all tips made per shift. Act as manager on duty when none is present.

Teach, train, and manage the Orlando Diamond Dawgs 17U baseball team.Train young players the fundamentals of the game by performing individual drills and team drills both offensively and defensively. Discipline and focus on fundamentals for both physical and mental approach to the game but to also stress that good sportsmanship and respect for others and the game is a high priority. Maintain good communication with players both on the field and off in order to maintain the psychological stability for young players.

Unload, distribute, and verify papers for each contractor.Deliver to individual locations through out Disney and Universal properties.Verify and enter returns for specific locations via intranet system.Maintain excellent customer service and resolve any issues that arise.

Responsible for retailers in 5 states which included: Georgia, Indiana, Kentucky, South Carolina, and Tennessee.Cross-trained and backed up other VP retail managers.Adhered to all confidentiality requirements at all times.Met all customer call guidelines including service levels, handle time and productivity.Hired and trained 10 onsite service technicians.Trained, coached, and mentored installation staff on operating procedures, POS installations both hardware and software,and equipment returns.Ordered, tracked, and installed retailer POS orders from start to finish in an accurate and timely manner.Monthly summary reports distributed to all executives within JPMorgan Chase and each state.Quarterly Meetings with each state via location visits.

Managed the 2nd level help desk from initial start-up to full operational status which included POS devices and CAPSmachines for over 30 states.Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improvecustomer satisfaction rates.Identified individual development needs with appropriate training.Tracked time logs and payroll for CSR's.Developed all process controls and metrics for daily management of the 2nd level help desk.Accurately documented and referred unresolved customer grievances to designated departments for further investigationand assisted with resolution.Mastery of customer service management systems and databases.Defused volatile customer situations calmly and courteously.Prepared reports and communication for senior management and clients.