As an Information Technology Support Specialist, I provide advanced technical support within the organization's IT support structure. I excel at troubleshooting complex issues and deeply understand IT systems, hardware, software, and networking. I handle tasks such as configuring and maintaining hardware and software components, addressing network-related issues, and ensuring system security. Documentation is crucial in my role, as it aids in knowledge sharing and future… Show more As an Information Technology Support Specialist, I provide advanced technical support within the organization's IT support structure. I excel at troubleshooting complex issues and deeply understand IT systems, hardware, software, and networking. I handle tasks such as configuring and maintaining hardware and software components, addressing network-related issues, and ensuring system security. Documentation is crucial in my role, as it aids in knowledge sharing and future reference.I also participate in user training, project involvement, and vendor communication. Monitoring system performance and optimizing IT infrastructure are vital aspects of my responsibility, along with contributing to backup and disaster recovery planning. Show less

I provide technical services as well as build/maintain high-end websites. My skill sets offer a wealth of possible opportunities due to my previous training fields. In most cases, I make websites from the bottom up utilizing PHP-based Content Management Systems, fashioning a range of site layouts and functions. My services include business promotion techniques that can help draw attention to my client’s products or services. By focusing on my client's audience and the message, I create a… Show more I provide technical services as well as build/maintain high-end websites. My skill sets offer a wealth of possible opportunities due to my previous training fields. In most cases, I make websites from the bottom up utilizing PHP-based Content Management Systems, fashioning a range of site layouts and functions. My services include business promotion techniques that can help draw attention to my client’s products or services. By focusing on my client's audience and the message, I create a specific appeal to a target segment to maximize visibility. All site design should focus on showcasing products or services in a way that is not only promotional but dynamic, stressing direct customer impact advantages over what a competitor may offer.Our company's standards also ensure cross-utilization of varied technologies. I believe that sites should look great and remain fully functional no matter the browser used to view them. This includes utilizing SCSS and SASS to provide a mobile-first web design approach. As a business leader, I aim to ensure satisfaction with the design, structure, and the client's overall need! Show less

Spent the period of Sept. 2010 to Jul. 2011 in Dnepropetrovsk, Ukraine as a freelance English tutor. Prior experiences allowed me to devise and teach lessons founded upon business etiquette in the modern American workplace.

• Maintained vigilant review of corporate P/L automation software to ensure the franchise met or exceeded all profit forecasts.• Mentored twenty plus staff members on fundamental customer relation etiquette to create an outstanding service environment.• Proactively managed inventory daily by meeting necessary levels for pre-stock requirements to ensure smooth operations.• Enhanced production system's GUI display using network technology that facilitated faster production… Show more • Maintained vigilant review of corporate P/L automation software to ensure the franchise met or exceeded all profit forecasts.• Mentored twenty plus staff members on fundamental customer relation etiquette to create an outstanding service environment.• Proactively managed inventory daily by meeting necessary levels for pre-stock requirements to ensure smooth operations.• Enhanced production system's GUI display using network technology that facilitated faster production line assembly. Show less

As a Technical Support Representative, I provided technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through systematic solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus, and troubleshooting email issues… Show more As a Technical Support Representative, I provided technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through systematic solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus, and troubleshooting email issues. The support I provided was clear technical solutions stated in a user-friendly, professional manner. Other tasks related to the work required including:• Gathering customer information and determining the issue by evaluating and analyzing the symptoms.• Diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and similar broadband systems.• Researching required information using available resources; Following standard processes and procedures; Identifying and escalating priority issues per Client specifications.• Redirecting problems to appropriate resource managers.• Accurately processed and recorded call transactions using a computer and designated tracking software.• Offering alternative solutions where appropriate to retain customers’ and clients’ business.• Organizing ideas and communicating verbal messages appropriate to listeners and situations.• Following up with clientele and making scheduled callbacks to necessary maintenance parties.• Staying current with system information, changes, and updates. Show less

My Tasks included but were not limited to:• Reviewing deficiencies that indicate possible training problems with the responsible supervisor and assisting as needed.• Reviewing database training products or the equivalent manual documentation for possible deficiencies in task coverage or training progress.• Assisting supervisors and trainers to meet specific training needs. Assist supervisors in developing and using effective, ongoing training programs.• Managing… Show more My Tasks included but were not limited to:• Reviewing deficiencies that indicate possible training problems with the responsible supervisor and assisting as needed.• Reviewing database training products or the equivalent manual documentation for possible deficiencies in task coverage or training progress.• Assisting supervisors and trainers to meet specific training needs. Assist supervisors in developing and using effective, ongoing training programs.• Managing the maintenance activity’s formal training requirements and quotas. Coordinate with the unit-training manager to obtain training materials, course information, and guidance on training problems. • Consolidating all maintenance-training requirements. Submit requirements through appropriate unit channels. Control quotas received and take action to preclude the recurrence of unused quotas.• Identifying course shortages or personnel to fill course quotas and recommend appropriate actions to superiors.• Acting as the screening point for training policy and prioritizing training product development.• Kept management authority apprised of the maintenance activity training posture.• Ensuring assigned Engineering Technical Services (ETS) personnel were used effectively to train work center personnel.• Managing and controlling the Training Database personnel information and training subsystems.• Ensuring all maintenance personnel records are entered into the personnel subsystem.• Ensuring newly assigned individual training records are initiated in the training subsystem and that work centers enter specific task assignments.• Ensuring completion of required maintenance training courses, schools, and classes documented as ancillary training.• Requested and distributed training schedules with associated database background products as necessary. Show less

• Collaborated in a multi-departmental project to integrate new satellite technologies with legacy computer systems.• Executed functions as an electronic technician for a period of twenty-four months under an apprenticeship that led to the promotion to a Journeyman skill level.