Engineer I/Ii
Verizonbusiness Advanced Wan Managed Services
Responsible for troubleshooting and restoring DS0,DS1, and DS3 circuits, working with local telephone companies, MCI terminals and vendors, resolving installation issues with account teams and isolation of chronic circuit problems. Familiar with testing Frame Relay, multipoint, fractional-T1, analog, T1 and VPDS circuits. Excellent knowledge of MCI systems such as MECCA, Netpro, CSM, CSMI, LRS, Status Board, TREX, IDTS, Centest 650, and ITAS. Performed as Floor Coordinator and Team Lead. Hyperstream Access Systems engineer responsible for troubleshooting SMDS,ATM,Frame relay circuits. Knowledge of MCI systems such as F&E, Cascadeview,Seirra,and Cascadetools, React 2001, Scopus. Also has knowledge of how troubleshoot Domestic Option 1 circuits.International Option 1, DS3-ATM Option 1 circuits. Direct customer relationships in working with Network Operations Centers in order to troubleshoot customer routers and servers. Worked with a wide variety of Cisco routers, also worked on various types of servers. Basic knowledge of troubleshooting routers and also working knowledge of Cisco commands.