Installation & Maintenance Technician. Install, maintain, and repair telephone wiring and equipment for residential and business customers in suburban/urban communities. Run tests to locate and repair defects in wires (drop/ground/inside wire, terminating devices, patch panels, networks) and cables, using electrical testing apparatus. Perform in indoor and outdoor environments (roofs, attics, backyards, basements, manholes) -- in all weather conditions. Function on poles, ladders as well as underground. Comply with OSHA safety standards. Interact with customers and ensure satisfaction. • Apply comprehensive knowledge of telephone technology.• Consistently commended by customers for courtesy and ability to resolve problems.• Install and repair high speed internet/DSL service

Supervised a team of five to seven installers and movers. Delivered and installed offices and office furniture from specifications provided by engineers. Stationed at large pharmaceutical company; interacted with engineering, IT, and telecommunications departments. CDL Class B Driver of 24ft. box truck.• Anticipated potential issues to ensure customer satisfaction on all jobs.