Online Administrator
CurrentDuties spread from the Member Service Centre performing call centre duties for Sunsuper to the Online Services team from 2007, where I performed investigative work relating to superannuation contributions and transactions on the Sunsuper Member and Employer Online websites.Duties include:Investigative duties.Phone and email queries and troubleshooting.Fault escalation and resolution.Floor training of new call centre staff.Answering member and employer queries.