- Projects in Authentication related Issues, also in Cost Optimization, enhancing Customer Satisfactory, Agent Productivity, and Agent Audit Log.- Conduct Regular Reporting on KPI Monitoring for 4 operational streams with Automations- Deliver Ad-Hoc Requests for the Operations Team also support them with insights and visualizations if needed- Created an automation to help Transaction monitoring Ops conduct daily checking from Seamless TM System. - Created 3 daily auto-updated Data Studio Dashboards for KYC, Anti-Fraud, and Anti-Money Laudering- Created a new end-to-end automatic process for regular report recipient requests and quarterly recipient list review. It helps the new recipient to request a report with an automatic and easier process. It also involved socialization to the BI Team, and also socialization to all the recipients and report owners to follow this SOP

Mr.Tjia is an Online Chinese Food restaurant in Central Jakarta, available at Go-food, Grab Food, Shopee Food, and Traveloka Eats.1. Did A/B Testing by changing my packaging and increased ±20% repeat order sales.2. Sold 200+ portions per month3. Developed 10 different menu

Setia Kawan is a family-size business that supplies Printing Needs for FnB companies. Some of our clients are Pizza Hut, Marugame Udon, Excelso, Lotte, and many more.1. Managed the pre-order emails from clients and manage the Invoices and Delivery Notes2. Make sure the demanded products from clients arrived on time and in perfect condition, with the least amount of cost. 3. Responsible to build good relationships with clients and help increase sales.