Raymond Dulpina Email & Phone Number

Taguig City, Philippines

• Acts as an escalation point for less senior processors for complex issues or transactions, providingtraining as needed.
• Performs a variety of operational tasks such as entering transactions,updating information, verifyingthe accuracy, and resolving customer issues using multiple resources or online systems.
• Completes work assignments within an established set of internal guidelines andcompliance/regulatory requirements.
• Responsible for receiving and closing moderately complex processes or functions.

Mckinlye Hill, Taguig City

• Responds to and researches and resolves escalated inquiries and complaints requiring specialhandling and that may have been forwarded by management committee members, agencies,and/or senior business leaders.
• Ensures identified risks and/or problems are clearly documented.
• May serve as an intermediary to resolve disputed matters; negotiate and enact settlements.
• Has similar authorities as first-tier supervisors to make override decisions;refers recommendationsexceeding authority levels and/or items unable to meet resolution to management for review.

Taguig City, Philippines

• Analysing daily suspect information that will alert the bank to sources that provide suspect or unusualactivity requiring research potential new and existing account fraud.
• Review detailed fraud detection information from various and follow-up.
• Provide prompt and appropriate action on identified suspect customers and accounts to preventpotential losses and tracking the database for monthly loss avoidance goals and action taken.
• Analyzing and identifying fraudulent customers/accounts based on actionable intelligence tomitigate reputation and financial risk.

North Edsa, Quezon City

• Responsible for the daily one-on-one supervision and management of all support professionals on theassigned team, typically a minimum of 15 directreports.
• Ensures service delivered to our customers meets needs and contractual obligations of our clientsthrough the management of operational activity of the team.
• Under the direction of the Service Delivery Manager, the Team Managerimplements systems andprocesses to achieve client-specified metrics while providing development opportunities to oursupport professionals.

North Edsa, Quezon City

• Responsible for the daily one-on-one supervision and management of all support professionals on theassigned team, typically a minimum of 15 directreports.
• Provides technical support assistance to front line agents.
• Creates reports to identify areas for improvement for the frontline agents.

North Edsa, Quezon City

• Provides support assistance to consumers who have technical issues with their personal computers,laptops, and printers
• Provides exceptional customer service delivery for consumers who call in requiring technicalassistance.

Fairview, Quezon City

Fairview, Quezon City