Operations Manager across the multifaceted Gitan group portfolio (L'Hotel Gitan, Bistro Gitan, Fred's & Frederic). ROLE:► Wine list and beverage management with extensive knowledge and experience in serving and selling local and global wines► Front of House Operations in charge of sequence of service creation and implementation, staff onboarding, conflict management, day-to-day running of the business with a strong focus on effective & informative communication to further enhance customer experience► Quality Control and Compliance – comply with legal and regulatory standards including OHS, employment agreements, privacy, RSA, equal opportunity, and legislative food safety► Strategy & Systems – effectively utilise point of sales system, reservations, and rostering systems► Customer Service - with a high focus on driving food and beverage revenue► Back of House Operations - financial acumen, proficiency in budgeting, industry trends, financial analysis, and cost control, collaboration with marketing teams, inventory management, procurement, and supply chain logistics.► Restaurant build, overseeing of draft designs, floor plans and construction for Fred’s and Frederic