1.Support the business strategic planning in the areas of IT Management that covers internal and Dealers Set-up by executing IT strategy based on local and regional business strategy as well as Global IT Strategy2.To ensure that the needs and demands of the business are met by ensuring IT and business are aligned at country / regional level3. IT Operation by ensuring stable, robust and scalable IT enterprise with consideration of cost efficiency and its compliance, adequate application and infrastructure portfolio and IT roadmap based on Daimler’s standard.4.Responsible for country’s IT financial management by taking part in Company’s operative planning and decision making process in accordance to Daimler’s standard and to ensure local demands are being met cost-effectively by combination of local and central solutions. Manage balance between cost optimization/reduction, fulfillment of business requirements and risk business exposure.5.Personnel Management by maintaining and manage local IT support organization for business areas. Oversees employees’ personal development and set up an environment of leadership based on Daimler’s values. 6.Monitor and track planning, building and roll out phases of IT project portfolio by steering, support, supervise and manage IT projects, groups and committees and to ensure consistent service delivery/service availability and SLA fulfillment7.Define sourcing strategy for supported systems and services. Manage and plan resources and ensure comprehensive information to personnel and business partners. Manage choice of strategic suppliers and ensure agreed standard are maintained as in the SLA and aligned with corporate legal and procurement requirement.8.Information security and data protection, risk and compliance management by leading the role of Local Information Security Officer (LISO), head of Local Information Security Forum (LISF).

1.Drive financial efficiency through each account.2.Development of annual accounts budget and forecasting.3.Ongoing cost, service and performance review with delivery team. 4.Managing P&L of all accounts within set budgets. 5.Managing operational escalations to a successful conclusion.6.Creation and management of client relationships.7.Enhance brand recognition and loyalty in the client through proactive communications and arrangement of customer loyalty activities.8.Identify and capitalise on account growth opportunities, and ensure and improve on customer satisfaction.9.Strive for standardization in NGA engagement models and contracting with clients.10.Develop action plan to continuously improve customer satisfaction and gain/maintain referenceability.11.Drives contract and commercial management for renewals and for change requests.12.Develop account sales pipeline and an account plan, incorporating strategies to drive account growth and profitability on existing accounts.13.Coordinate provision of new services to clients.14. Act as Kuala Lumpur Delivery Center Director.

1.Defining the strategic objectives for the delivery organisation covering HR BPO, HR consulting, global testing services and regional IT infratsructure management.2.Setting targets and metrics for the delivery organization3.Managing the delivery costs and driving efficiency improvement program4.Implementing a strong continuous improvement program to improve delivery quality5.Ensuring full deployment of global operational excellence framework6.Ensuring delivery of all contractual requirements to clients7.Managing escalation of issues related to delivery from the operations8.Working collaboratively with country teams to deliver services9.Measuring and rewarding performance10.Maintaining high performing management team in the center11.Working with HR to build a dynamic and rewarding employee culture12.Developing talent and building capabilities in line with business needs13.Communicating center delivery status globally14.Develop and implement a business continuity and risk management plan15.Define a succession plan for key talents in the center organization

1.Responsible to manage the provision of IT services covering service desk, desktop support, messaging, data center, application management (SAP and non-SAP), service management, server management and network management from the IT common services centre, ensuring service efficiencies and continuous improvement programs to improve the quality of the services provided and the efficiency of the support processes. 2.Plan for and execute efficient and effective project services organization.3.Ensuring that the Common services centre teams operate within the strategic IT framework and establish productive and cooperative relationships with CIO and business groups.4.Responsible for all aspects of operations service delivery to include customer satisfaction, people management, facilities management and operation financials.5.Creates, implements, administers, supports and communicates policies and procedures which accomplish the organization’s strategic and operational plans, and conform to applicable corporate and legal requirements.6.Have involvement in managing the contracted relationship with third party suppliers, where this is relevant.7.Maintain an effective understanding of the customers’ business, business requirements, IT needs and how IT will support and enhance their business

1.Responsible for overall effectiveness and efficiency of the center services delivered.2.Review operation KPI reports to ensure that service is delivered according to corporate standards (quality & productivity) for all customer accounts. 3.Accountable for service performance against the contracted agreement. 4.Responsible for all aspects of operations service delivery to include customer satisfaction, people management, facilities management and operation financials. 5.Creates, implements, administers, supports and communicates policies and procedures which accomplish the organization’s strategic and operational plans, and conform to applicable corporate and legal requirements. 6.Maintain an effective understanding of the customers’ business, business requirements, IT needs and how IT will support and enhance their business.

1.Maximize the value and cost effectiveness of designated domain services, products, and components through their lifecycle, by coordinating the development and evolution of the product with the demands of the customers (internal or/and external) and the IT Services product strategies.2.Develop, track, analyze and manage detailed product cost and total cost of ownership (TCO) information for the designated domain within DHL3.Continually improve Services and Products (and associated Service Levels) via establishing strategic architectures and roadmaps. This will include establishing “global standardization” (Standards, Process, Policies, Governance) and enforcing the “Global Standard” across and within IT Services – leading to on-going cost savings and service level improvements.4.Oversee all aspects of a product or service offering including quality, evolution and cost management in order to create and maintain customer satisfaction while generating long-term value.