VP Americas Regional Service Delivery Manager –  Regional manager for the Amerces with teams in NY, NJ , Jacksonville, Brazil and Toronto Responsible for the support of SAP R3 & BW,DB FDW (Financial Data Warehouse), Hadoop DW and Unixo Inclusive of  All daily and month end batch processing upstream and downstream flow  feed monitoring and troubleshooting data quality troubleshooting  Specialist expertise in one or more technical domains to ensure all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements  Development and execution of (SLAs) / Operating Level Agreements (OLAs).  Managing business stakeholder relationships with overall responsibility for end user support process and execution Prepare for and management of steam review meetings Identify required metrics and ensure they are established, monitored and improved upon Mentors and coach staff within the team by providing career development and counselling,  Identify team bottlenecks and take appropriate actions to eliminate them Supporting complex application and infrastructure domains for Finance area

Business Intelligence Service Delivery Manager / Project Manager –  Service delivery for the Business Intelligence team to Montefiore and it clients. o Managed a team of BI DBA’s and System Engineers the provided development and support to Business intelligence team members as well as management of all BI infrastructure and security  Oracle exadata environment  3 par storage  Vmware infrastructure . o Develop scopes of work, Statement of objectives and detailed project planso Technical infrastructure and security requirements o Execution of all plans for infrastructure and security, FRP for competitive quoting and execute requisition through our vendor relationshipso Implementation coordination, technical troubleshooting and mitigation implementationo Coordination of Client training, end user support process and executiono Change management including analyzing new feature requestso System upgrade coordination and participation UAT testing Develop and maintain Client Executive relationshipso Triage and prioritize service and change requestso Client meeting to enforce use of technologyo Collaborate with product teams to resolve business and technical issueso Participate in decision making and product strategy  Vendor managemento Coordinate service delivery, contracts and purchasing with outside vendors such as HP, 3par, Microsoft  Technical skillso Microsoft portfolioo Windows server 2012, 2008 and Active directory o VM ware, Hyper Vo Matrix cloud computing including hybrid cloud setups o Software as a service / Database as a serviceo VPN (Checkpoint, Cisco)o Technical infrastructure and architectureo Agile project management

Service Manager / Project Manager / Workspace Security Analyst  Responsible for the Operations and Service Management of the CS Workspace Security / Identity and Access management. Service, Including:  Strategic Access Rights management system. Allowing users to request and approve IT entitlements such as Applications and Shared Drives  Global Application Review System, used by the business to review user access to entitlements on a quarterly basis.  OnePKI – Digital certificate software used to authenticate to sensitive internal applications. Provide Subject matter expert level support as necessary for the above, resolving approximately 200 incident tickets a week. Additionally responding to client inquiries and emails quickly and effectively.  Operational Improvements - Owning and executing improvements to the mainframe requesting process. Analyzing existing processes, forms and application environments. Delivering operational efficiencies to our clients. These improvements deliver cost and control benefits.  Responsible for delivering the requirements for the integration of the Global Access Review System and MyAccess Systems. HP Access Control Governance(matrix managed) Responsible for Quality and Service Management for the offshore HP Access Control management team to ensure existing processes are followed correctly and improved upon where necessary.  Handover processes and liaising with the business to allow Access Control to take on new task in a secure and controlled manner.  Technical Escalation – providing Subject matter expert level Support for Access Control related issues  SLA report administration - Creating & reviewing HP SLA reports. Ownership of the 24 hour SLA KPI including analysis and recommendation of corrective action.  Stability and Controlled Risk –  Work closely with RDO Workspaces Controls Team to ensure that all Workspace Security Audit Points are c

Service Manager / Technical Business Analyst / Project Manager  Global Service Manager for the Executive and Technical Solutions team. Integral in the framework and service introduction when the service was created three years ago. Responsible for the creation of all process’ and procedures for the newly created Global Executive teams. Responsible for the Global Coordination of all Executive projects, upgrades and rollouts.  Developed, socialized and garnered approval for all SLA, OLA and KPI’s used in the Executive Service. Responsible for the overall Global Service Management of this unique team.  Responsible for the evaluation and testing of “change the bank “initiatives set forth by the Executive Committees. Developed project plans and Pilot/ UAT documentation for said initiatives Participated in the strategy and execution of data center relocation as the technical representative of the executive board.  Developed all processes for the implementation of new or changed products. Developed and managed the post mortem and Root Cause process which is a function of overall Problem Management Service, created the Root Cause website and associated process documentation, worked with multiple engineering teams and group streams teams to find permanent solutions to outstanding problems affecting the environment.  Developed the Executive Support intranet site and Sharepoint site which is used by our global team to track all Executive movement and travel. Address Executive Root Cause and Incidents, render Business Objects RAG reports and status reports as well has host our project pages, knowledge base articles and Process documentation. Developed a consistent on-boarding process and training program for new associates.  Created presentations for management meetings, working groups and workshops on new technologies and team successes.Product Manager/ Tools Implementation Manager  Product manager / tools implementation manger