Raymond Gutierrez Email & Phone Number

Tempe, Arizona, United States

Serving as the primary point of contact for inquiries related to Norton and LifeLock security, driving customer satisfaction through empathetic support and efficient troubleshooting across multiple systems. While leveraging strong communication skills and product expertise to educate customers and identify service expansion opportunities, ultimately contributing to revenue growth. Responsibilities Utilize exceptional communication skills and in-depth product knowledge to swiftly address member inquiries, resolve issues effectively, and provide tailored solutions, thus fostering strong customer loyalty and advocacy.Drive member satisfaction and retention by exceeding service expectations and actively seeking opportunities to enhance the overall member experience. Empowering customers with insights into emerging cyber threats, distinguishing between genuine threats and false alarms, and illustrating real-world scenarios to enhance their awareness and safeguarding against future risks.SuccessesConsistently garnering positive feedback from customers, affirming that their needs are met and issues resolved satisfactorily, alongside expressions of gratitude for providing valuable insights and guidance on real-world alerts.Exhibiting the capacity to actively engage with customers, instilling confidence in their minds by assuring them that I've taken all necessary measures to protect their personal information and uphold their security.

Tempe, Arizona, United States

Connecting employers with qualified candidates, providing a full cycle recruitment and placement services to meet temporary or permanent staffing needs efficiently and effectively. Responsibilities Collaborated with Candidates to manage app operations, facilitating password resets and addressing application requirements, or technical requirements.Ability to take direction while working independently and collaboratively and help build a healthy pipeline of qualified candidates in the Business to business sales, in search of clients needing talents. Full-cycle recruitment which encompasses sourcing, interviewing, closing candidates, running background checks, payroll, drug tests, and termination of talents for clients across the distribution organization and B2B Sales.SuccessesReceived recognition for top 10 sales performance in the West region in 2022 and achieved similar acknowledgment nationwide during the first quarter of 2023, and on my own time reached out to other peers struggling to help them achieve similar results.Provided guidance in educating managers about efficient approaches to aid new hires in reaching their Key Performance Indicators.

Arizona, United States

Operated a company vehicle to engage with customers, delivering prompt and adept support by addressing inquiries, defusing conflicts, devising mutually beneficial solutions, and ensuring service delivery with utmost professionalism and ethical standards while producing the company revenue in sales.Responsibilities Provide expertise in data backup and synchronization: manage and safeguard photos, videos, and documents by facilitating cross-device synchronization, including desktop PCs, laptops, and mobile devices via Samsung, iPhone, and other major cloud platforms.Perform various network management duties, including resetting and configuring internet and router passwords, establishing connectivity for DirectTV, and integrating various network platforms to ensure seamless user experiences.Collaborates with cross-functional departments/groups to recommend solutions that increase quality and team productivity—the ability to work well with others as an essential high-level leaderUpsell and transition warm leads into actual sales Assist customers with setting up new devices and applications during home visits or B2B and develop profitable long-term relationships by providing exceptional customer service.SuccessesGuided and mentored a team of 17 members, imparting valuable insights and strategies to enhance their performance, resulting in our team emerging as a top performer nationwide. Achieved a top-three ranking within my team while concurrently undertaking additional responsibilities, including training new team members and assisting those struggling to meet quotas.

Torrance, California

Commuted along assigned sales routes to meet prospects and customers and to establish rapport with local purchasing managers and sales directors in the industry. Successfully completed and exceeded weekly routes and sales goals.Communicated with customers through phone calls or face-to-face meetings daily in order to build and maintain relationships.Monitored the company's competitors, new products, and market conditions to understand a customer's specific need and develop methods to satisfy those needs.Recommended marketing strategies to target a specific route, generated and submitted monthly sales report to the management.Created cost savings methods for clients through inventory management and product usage and maintained records of all sales leads and customer accounts.Assumed a leadership role that demonstrated skills capable of building teams that complement change, add value, and promote best practices.

Warmly welcomed customers and responded to questions and inquiries, improved engagement with products, and provided outstanding customer service.Expanded the existing customer base by cross-selling and up-selling while establishing and maintaining solid relationships with clients and new prospects. Logged customers into CRM for follow-up.Prospected clients and sealed the deal by understanding their pain points, removing roadblocks, and developing innovative ways to structure and close the deal.Proactively researched industry trends and standards to prospect new business opportunities that drove rapid growth and retained key account loyalty; understood the strengths and weaknesses of rival products/companies.Determined customer needs through careful and active listening skills and identifying appropriate solutions within anticipated price range. Suggested, selected, and helped locate or obtain merchandise based on customer needs and computed sales price, total purchase and received payment.Supported the delivery of quality results by following all company rules and guidelines and offering policy and procedure improvement recommendations.Built relationships with new and existing clients by researching their needs and maintaining steady and genuine communication.

Long Beach

Patrolled the interior (convention and entertainment center) and exterior (parking lot) of the premises regularly to maintain order and establish a presence.Served as a subject matter expert (SME) and "go-to" person on complex and critical issues.Monitored and authorized entrance of vehicles or people in the property and reported any unusual occurrence during shifts to the supervisor's office.Checked surveillance cameras periodically to identify disruptions or unlawful acts, prepared and submitted reports on incidents that occurred on the property.Provided ongoing training to junior staff by having in-depth industry knowledge, understanding of the company landscape, and a drive for improving the overall employee experience. Ensured the security, safety and well-being of all personnel, visitors and the premises, and apprehended and detained perpetrators according to the legal protocol before the arrival of authorities.Responded to emergencies to provide necessary assistance to employees and customers and remained in compliance with all local, state and federal laws.

South Gate

Opened the store every morning, ensuring the store was ready to receive customers and all the necessary goods had been taken out of inventory and displayed.Assisted the store manager in planning and implementing strategies to attract customers and tracked the progress of weekly, monthly quarterly and annual objectives.Increased talent within the team and boosted an inclusive people management environment by demonstrating a positive servant-style leadership; Passionate about leading and developing others. Researched emerging products and used the information to update the store's merchandise. Created reports, analyzed and interpreted retail data like revenues, expenses and competition.Purchased inventory based on current trends, availability of new products and customer interest. Wrote sales and customer reports and made recommendations for improvements.Displayed and advertised new stock in ways to appeal to customers, seize attention and quick sales, leading to an increase in purchases and overall sales percentage.Attended customers and handled their complaints, resolved issues and adjusted policies to meet changing needs.Liaised and negotiated with suppliers, manufacturers, retailers and customers. Kept track of quality, quantity, stock levels, delivery times, transport cost and efficiency.Utilized a wide range of people and operational management skills to optimize the employee experience to maintain the health of daily and long-term goals.

Education record

Google Cybersecurity Professional Certificate, Cybersecurity

Detail-oriented cybersecurity professional dedicated to protecting organizations and the people they serve. Knowledgeable about NIST.

Cybersecurity Certificate, Cybersecurity, 4.0

Activities and Societies: Gained Expertise in GRC, Bash Scripting, Linux, Cryptography, Pentesting, Azure, Networking, Windows.

General Education