As a bilingual English and Spanish speaker with a passion for assisting individuals in resolving their technical challenges, I thrive in leveraging my expertise to provide effective solutions. With a BS degree in Information Systems from UT Arlington, I possess a solid foundation in IT principles. Throughout my career, I have gained extensive experience working with software such as Zendesk and SharePoint, adeptly managing tickets and fostering seamless communication. My proficiency extends to addressing a diverse array of issues, including system updates, driver updates, hardware malfunctions, and file optimization. I excel in creating comprehensive documentation to streamline processes and enhance user experience. Eager to expand my knowledge and propel my career forward, I am committed to staying up to date with emerging technologies and pursuing opportunities for growth and development within the tech industry.