Raymond Hernandez

Raymond Hernandez Email and Phone Number

Help Desk Support at ElmWorks @ ElmWorks
1336 Channing Way,
Raymond Hernandez's Location
Dallas, Texas, United States, United States
About Raymond Hernandez

As a bilingual English and Spanish speaker with a passion for assisting individuals in resolving their technical challenges, I thrive in leveraging my expertise to provide effective solutions. With a BS degree in Information Systems from UT Arlington, I possess a solid foundation in IT principles. Throughout my career, I have gained extensive experience working with software such as Zendesk and SharePoint, adeptly managing tickets and fostering seamless communication. My proficiency extends to addressing a diverse array of issues, including system updates, driver updates, hardware malfunctions, and file optimization. I excel in creating comprehensive documentation to streamline processes and enhance user experience. Eager to expand my knowledge and propel my career forward, I am committed to staying up to date with emerging technologies and pursuing opportunities for growth and development within the tech industry.

Raymond Hernandez's Current Company Details
ElmWorks

Elmworks

View
Help Desk Support at ElmWorks
1336 Channing Way,
Website:
elm.works
Employees:
5
Raymond Hernandez Work Experience Details
  • Elmworks
    Information Technology Help Desk Support
    Elmworks Aug 2023 - Present
    Dallas, Texas, United States
    - Provided comprehensive IT customer support to small businesses, addressing a wide range of issues including software glitches and hardware malfunctions.- Assisted customers with updating their computers, ensuring they were equipped with the latest software versions, conducting virus scans, and updating drivers for optimal performance and security.- Utilized ZenDesk to efficiently create and resolve tickets for technical problems encountered by customers, ensuring timely and organized resolution of issues through effective communication and tracking.

Raymond Hernandez Education Details

Frequently Asked Questions about Raymond Hernandez

What company does Raymond Hernandez work for?

Raymond Hernandez works for Elmworks

What is Raymond Hernandez's role at the current company?

Raymond Hernandez's current role is Help Desk Support at ElmWorks.

What schools did Raymond Hernandez attend?

Raymond Hernandez attended The University Of Texas At Arlington.

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