Raymond Hernandez Email and Phone Number

General Manager

SENIOR OPERATIONS MANAGEMENTMULTI-UNIT FOOD SERVICE INDUSTRY SPECIALISTOver 15 years of delivering profitability and operational excellence for high-traffic food and beverage locations worldwide. Champion and driver of transformational training programs that revitalize sales, streamline processes, and enhance customer satisfaction. Ensures alignment of strategic plans with corporate division objectives. Expert in cultivating and maintaining mutually-beneficial relationships with vendors, regulatory authorities, and large retail partners.P&L, Inventory Management, Procurement & Purchasing, Quality Control, Merchandising & Vendor Relations, Scheduling, OSHA & Regulatory Compliance, Training & Development, Budgeting, Expense Control, Payroll, Customer Service, Branding, Employee & Labor Relations, Performance Evaluation, Policy Development, Workforce PlanningGENERAL MANAGER – Palm Springs International Airport – Palm Springs, CA (2008 to 2010)Promoted to direct expanding series of airport food and beverage services, including 1 Starbucks, 2 full-service restaurants 1 smoothie shop, 1 sandwich shop, and 2 bars. Managed up to 80 employees with 3 direct reports. Supported construction and development of new restaurants and remodels—managed workflow of 2 general contractors. Held full operational oversight of budgeting, licensing, inventory, alcohol perpetual system, training, and ordering processes. Forged and sustained strong relationships with airport authorities, TSA, vendors, tenants, and airlines.·Sustained $3.4M sales in face of steep economic decline.·Reduced controllable costs 6.2% by strategically renegotiating, eliminating, and increasing vendor contracts.·Reduced monthly maintenance contract $2.5K.·Cut cost-of-sales 4.1% by transforming inventory system and increasing team accountability for counting method.·Eliminated employee theft following third-party integrity audit, resulting in 3% overall sales increase in 2 months.

Responsible for the daily operations of my delivery unit Responsible for staffing, scheduling, deployment, inventory control and P & L Responsible for new hire orientation of all team members in Las