A highly skilled administrative specialist that is focused on results and applies expert organizational skills and creativity to fulfill the processes of an effective customer service organization.My administrative expertise continues to develop through my work for respected organizations like the HNHB LHIN, the University of Toronto, the Ontario Securities Commission, Osler Hoskin & Harcourt and Air Canada.I have directed the effective work flow of staff by using my organizational, prioritization and administrative skills to meet the daily workflow requirements and by being creative and flexible in adapting the work processes to meet the variety and different needs of every individual customer.Providing effective customer service is one of my strengths. I use my active listening skills and empathy to understand, completely, the needs of the customer to ensure complete satisfaction.Using imagination, creativity and optimism strengthens my contributions with an organization by always going beyond what is required.To align with an organization that is focused on positive customer service where my capacity as a leader and an administration specialist are desired and can add value is my ultimate destination.